Forum Discussion

magenta6574639's avatar
magenta6574639
Newbie Caller
Hace 7 años

We frequently can't send text messages

I have multiple phones on my account, and all of them frequently can't send text messages. Failures are most common when sending between these phones. Sometime one message will be stuck "Sending", and a new message to the same recipient, with the phone in the same physical location (and 3+ bars of service) will go through.

Tapping on "Not sent. Tap to try again." never works.

mensajes.
inestable
  • tmo_mike_c's avatar
    tmo_mike_c
    Hace 7 años

    I appreciate you being so thorough with your response. With intermittent issues like this, we'll need to collect examples of the messages failing and have our Team of Experts or T-Force folks file a Trouble Ticket. That'll give our engineers a bit more to work with when they work on getting this resolved.

  • Juanak59's avatar
    Juanak59
    Newbie Caller
    Hace 8 meses

    I have a Motorola Moto G Power 5G 2023.

    I sporadically cannot send text messages to anyone, including people in my contact list. This happens regardless of the text message app I'm using (Google, Verizon Message+, etc.). This has been happening since I switched my service to T-Mobile in October 2023, and I'm getting ready to find another carrier if this cannot be resolved.

    I attempt to send the message, and see an icon at the side that reads "Failed". I'm given the option to try again, cancel, or delete the message.

    This issue will pop up every couple of weeks, and last for sometimes two or three days. Usually, it's a problem for 12-24 hours.

    I'm beyond frustrated with this problem. I have cleared the app cache, restarted the phone to no avail.

    How is T-Mobile going to fix this?

  • Swmerr's avatar
    Swmerr
    Network Novice
    Hace 7 meses

    Same problem here. We have 2 Revvl 6 5g phones but use different message apps.  But we have the exact same problem

     Restarting sometimes helps but this is happening every day. Truly annoying and now I see its been going on for years so it appears we need to switch carriers.  Too bad, otherwise we have neen happy with T Mobile

  • DLG's avatar
    DLG
    Network Novice
    Hace 7 meses

    I have the same problem with text periodically not going through for some time, sometimes hours on my MOTO G 2022. I was using the same phone when I was with MetroPCS but never had a problem then. I don't understand why the problem started when I switched to T-Mobile even though I understand it is the same cell network.