Forum Discussion
Welcome Sprint Community!
We're excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around...
Primero lo primero
Getting familiar with the site is gonna be huge so we’ve created a Cómo empezar section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Términos y condiciones for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations.
Helpful Content
Nuestra Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that'll be helpful:
Helpful Discussions
We have an entire Community of helpful users waiting to answer a variety of questions. Create a post in the categories below to get help or help others:
-
Accounts & Services – Account, Billing, and Service related discussions
-
Dispositivos- Android, Apple, and other device related discussions
-
Just for fun- Off-topic, fun discussions, contests, and giveaways!
Join in now
Ready to join in on the discussions? Start with our most Recientely activo temas for the latest topics and questions. For those looking to level up, look over our Badges and Missions to get more info on earning points and getting cool badges. Always keep an eye on our Blogs & Updates page for news, contests, and giveaways!
New to T Mobile with Sprint merger. I can't seem to get anyone on the phone for tech support. Is there a trick to getting a human? Been on hold first time 18 minutes and gave up, now going on 10 mins and suffering through Hanson on terrible hold music.
Just an update. I have had 3 customer service representatives reach out via personal message and still can't fix my account or get me the correct end result. They continue to circle around and do the same thing every person on the phone has done. In addition, I have been unable to speak to a manager.
At this point if this is not resolved by Friday of this week I will take my 19 years of business to another carrier that actually cares about their customers. Im posting in here in the hopes of T-Mobile having better customer service than Sprint.couple other options when it comes to contacting TMO would be through social media. Facebook/Twitter are a couple of options. using this route also lands you with tier 2 support instead of the call in tier 1 support.
this is a peer to peer assistance site..you will need to contact TMO in order for them to look into this.
Terrible service since I switched people have to call me twice to get through. And now they can't get through at all. Been on hold for two hours trying to cancel this horrible service. Miss sprint.
We should have had the option to opt out of the merger. Seems like it should have been illegal it also should be illegal to be this hard to cancel.
