what's up with T-mobile removing autopay discount for credit cards?

This is 100% a money grab by T-Mobile.

My cost will increase $35/month on a $255 bill.  That's a 13.8% fee on my bill!  At most TM is paying Amex 3.5% and likely lower.

Like someone else said, I use Amex because they provide $500 per phone insurance if you use an Amex Platinum card to pay your bill.

I called Customer Service yesterday to complain and got 3 months of credits to offset the added cost after A LOT of complaining to a Supervisor.  When those are done I will call back again, if they don't continue to give me the credits I will take as many lines as possible to another carrier.  In the meantime I will be writing my state AG about the usurious fees and will be writing letters to the CEO, CMO & Chairman of the Board expressing my disappointment and displeasure.

fireguy_6364 wrote:

jlfliberty wrote:

syaoran wrote:

T

magenta2738723 wrote:

 

sweetwillyd wrote:

This is simply a money grab plain and simple, I calculated the (maximum current) credit card fees on my monthly payment of $147.11. The (Maximum) T-Mobile could be charged on my Master Card is ($6.98). I have been with T-Mobil for 20 years and I'm switching. I refuse to give them my bank account information and think them very arrogant to think us all so foolish as to do so. The lack of integrity of simply adding the Credit Card fees to the transaction and thinking us foolish enough to think it's anywhere near their increase, insults my intelligence and that of any intelligent person.  Keep in mind my calculations are based on maximum fees which I can assure you, T-Mobile does not pay near the maximum, they are too big a customer.

 

so whats Verizons excuse for not allowing it? money grab as well?

So we play the they did it!, excuses. Our parents taught us about those silly games. I do not care what Verizon does, this is about T-Mobile access to peoples banking information in time for their next data breach and the lack of integrity and honesty about the Credit Card service charges. This is far above CredtCard fees and will rake in an additional ($156.24 to $213.36) per year. Facts and numbers don't lie and integrity is lacking in the corporate world of 2023. Don't wet on my leg and tell me it's raining. Show integrity, speak truth and charge the actual fees. What a concept!

I'm leaving T Mobile when my 24 months are up in October. To me this is a way of getting a price increase. I don't have a debt card only credit cards and I don't do online banking. T Mobile has been hacked. Until then I'm changing to paper bill. Good bye T Mobile

i would think that making a decision like this would be something that would affect everyone and not just new accounts..not overly sure the full reasoning behind it..but they are not the only one doing it either.. V started doing it years ago..furthest back i cared to even look at was 2014 for them. wonder if at some point TMO will do what V did and do their own CC? which doesnt make a ton of sense to me other than they probably get some kind of kick back for it being their own CC?

fireguy_6364 wrote:

Caprece wrote:

Rickajho wrote:

cloh76 wrote:

I just got the message too.  It's stupid.  Especially since I use Apple Pay which gives me the additional 3% cashback on top of the $20 discount

And the credit card I pay with has phone insurance covering theft and accidental damage. As long as I pay the bill with it...

Tmobile best rethink this decision. 

 

The same! So even if I do accept this change and pay with my debit or bank account, I will STILL lose money. 

I have been with T-Mobile, essentially, since before they were T-Mobile (VoiceStream), and I have mostly enjoyed the perks of having their service. However, over the recent years, they have been steadily doing things that cause me to think about other carriers.

i recommend doing your research on those carriers then. for the bigs the only one allowing a discount for auto pay with a CC card is ATT..V doesnt do the CC card deal either..you must use their own CC card in order for this to happen. 

Yeah...I know, but it is just the principle of it all. Why can't it only be applied to new customers? Or be based on if you have had issues paying your bill and you lose the "privilege" that way? I've been with them too long and would appreciate a grandfather clause or something... 

Caprece wrote:

Rickajho wrote:

cloh76 wrote:

I just got the message too.  It's stupid.  Especially since I use Apple Pay which gives me the additional 3% cashback on top of the $20 discount

And the credit card I pay with has phone insurance covering theft and accidental damage. As long as I pay the bill with it...

Tmobile best rethink this decision. 

 

The same! So even if I do accept this change and pay with my debit or bank account, I will STILL lose money. 

I have been with T-Mobile, essentially, since before they were T-Mobile (VoiceStream), and I have mostly enjoyed the perks of having their service. However, over the recent years, they have been steadily doing things that cause me to think about other carriers.

i recommend doing your research on those carriers then. for the bigs the only one allowing a discount for auto pay with a CC card is ATT..V doesnt do the CC card deal either..you must use their own CC card in order for this to happen. 

Rickajho wrote:

cloh76 wrote:

I just got the message too.  It's stupid.  Especially since I use Apple Pay which gives me the additional 3% cashback on top of the $20 discount

And the credit card I pay with has phone insurance covering theft and accidental damage. As long as I pay the bill with it...

Tmobile best rethink this decision. 

The same! So even if I do accept this change and pay with my debit or bank account, I will STILL lose money. 

I have been with T-Mobile, essentially, since before they were T-Mobile (VoiceStream), and I have mostly enjoyed the perks of having their service. However, over the recent years, they have been steadily doing things that cause me to think about other carriers.

jlfliberty wrote:

syaoran wrote:

T

magenta2738723 wrote:

 

sweetwillyd wrote:

This is simply a money grab plain and simple, I calculated the (maximum current) credit card fees on my monthly payment of $147.11. The (Maximum) T-Mobile could be charged on my Master Card is ($6.98). I have been with T-Mobil for 20 years and I'm switching. I refuse to give them my bank account information and think them very arrogant to think us all so foolish as to do so. The lack of integrity of simply adding the Credit Card fees to the transaction and thinking us foolish enough to think it's anywhere near their increase, insults my intelligence and that of any intelligent person.  Keep in mind my calculations are based on maximum fees which I can assure you, T-Mobile does not pay near the maximum, they are too big a customer.

so whats Verizons excuse for not allowing it? money grab as well?

syaoran wrote:

That was announced months ago.  It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue.  Removing the auto pay discount for credit cards negates that.  

magenta2738723 wrote:

A question for T-Mobile: Does T-Mobile consider the Bluebird Debit card an eligible payment method for the Autopay discount?

sweetwillyd wrote:

This is simply a money grab plain and simple, I calculated the (maximum current) credit card fees on my monthly payment of $147.11. The (Maximum) T-Mobile could be charged on my Master Card is ($6.98). I have been with T-Mobil for 20 years and I'm switching. I refuse to give them my bank account information and think them very arrogant to think us all so foolish as to do so. The lack of integrity of simply adding the Credit Card fees to the transaction and thinking us foolish enough to think it's anywhere near their increase, insults my intelligence and that of any intelligent person.  Keep in mind my calculations are based on maximum fees which I can assure you, T-Mobile does not pay near the maximum, they are too big a customer.

Chriva wrote:

I've been a loyal T-Mobile customer for 20+ years.  Will be switching to Verizon next month based on the Autopay discount that now will only be applicable to debit/checking payments.  I don't think that T-Mobile understands that I don't want them having my debit card or bank account due to their poor data security record.  This is s very poor business decision on T-Mobile's part and extremely incongruent with what has been for the past 20 years been a very positive customer experience with them.

so its safe to say you did zero research into V and the fact that they ALSO dont give a auto pay discount for CC cards? your options are….

use your CC card and not get the auto pay promo..

for the auto payment promo  you must use...

debit card/bank info.

Verizons own CC card

from V themselves…

 

vzw_customer_support

Representante de Servicio al Cliente

‎02-25-2023 10:13 AM