Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls
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That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
- typomaniacNewbie Caller
Why not just deduct the cost of the transaction from the $20.00 savings?
- MrpindonRoaming Rookie
T-Mobile is affiliated (I suspect they actually own the bank, likely through their parent company) with some bank, you may rest assured that they are getting a very good rate on the credit card discount.
One of the inducements for me to use T-Mobile was the discount they offered and now they are taking that away. They are changing the terms and conditions of their deals with their customers ex post facto.
As individuals we are powerless in the short run and we will be forced to comply with these lying lowlife reptiles. In the longer run we may abandon these sobs for other carriers but it is my hope that some law firm sues them in such way as to make them notorious for bad faith dealings with their customers as their modus operandi.
In the current competitive environment they can’t openly raise prices, this is their lowlife means to screw their customers.
- EquiNanNetwork Novice
The CFO has to report the monthly EBITA to the CEO, and obviously the EBITA doesn't look good, and the CFO's job is probably on the line. All this does is line their golden pockets more so, and the bite is on the consumer, as usual. #CORPORATEGREED
- Jazzlowe5Newbie Caller
I swear T-Mobile is getting more and more money hungry. Someone said switching service. I hear AT&T has some deals going on! T-Mobile and their corporate are money hungry SCUMS for this!!! I hope someone in the office shows you how much we HATE you and your money hungry ethics. Spreading the word on T-Mobile ASAP. Word of mouth is powerful! People use your words to spread to everyone about how many times T-Mobile has been hacked and data stolen but want us to give them our information. Someone up the food chain is more than likely assisting with the data breach as it happens WAYYYYYY too often. So before giving them that data think twice!
- Esco1208Newbie Caller
With the great track record that T mobile has on security, this is a no brainer! Literally no brains, if my bank account has any issues stemming from this move I will not just cancel my service, I will sue or join any class action lawsuit that follows this very risky proposition.
- typomaniacNewbie Caller
For how long now, ever since I have been a customer, never once late and always in full. Now you have the ordacity to ask me for my debit card number or do a bank draft. Long, long ago I learned about using debit cards and paid for someone to go on an inter-continental vacation and the fact I had to contact the bank from an overseas location and wait for the paperwork to go back and forth I wasn't even able to challenge it with the bank.
- JD-STLRoaming Rookie
T-mobile is deaf to this feedback. The only feedback that they will really care about is when customers start moving to other carriers. Don't just consider VZ & AT&T as alternatives. There are MANY other virtual carriers (MVNOs) to choose from. Ting and Consumer Cellular consistently are rarely highly by Consumer Reports.
I had 7 lines with T-Mobile. I cancelled my Apple Watch line today and will cancel the kids lines as soon as the bill credits towards their phones are gone. Ultimately I will end up with no more than 2 mobile lines on T-Mobile plus the 5G internet at my aunt's cottage.
Way to go TM suits, you took someone who was a RAVING FAN, and caused them to ultimately drop 4 of 7 lines.
- Alan710Roaming Rookie
Just so everyone can see how many data breaches T-Mobile has had
- Alan710Roaming Rookie
syaoran wrote:
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
I'm looking into shifting to US mobile. 3 phones for $35 each and comes with a perk of your choosing. For example free Netflix
- SanebrainRoaming Rookie
Just turned autopay off. No one gets direct access to my bank account. That info gets on the dark web… and we know T-Mobile like many companies have had HUGE breaches… and you can get wiped out with NO recourse for recovery! I cannot believe that T-Mobile pays much over 1.25% and that would be a reduction of $1.18 for the use of a credit card. BUT since autopay is a HUGE lowering of costs over paper bills and delays in payment, why are they crabbing? I am NOT going to give T-Mobile direct access to my bank account and my best advice is for everyone to turn autopay off and let them bleed then wake up to reality. Got to your account, On the right hand side is "set up autopay" click. once that page is up you will see Autopay is on. Click on it to turn it off. That's it. You can now pay online or on your phone once you get that paper bill.
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