what's up with T-mobile removing autopay discount for credit cards?

Everyone has the issue with a security breech, 

but the real issue is a multimillion dollar corporation is having Credit Card companies (another multi million dollar corporation) “eat into their revenue”

Then they give you the choice to either risk your bank information getting stolen or no more discount,

T Mobile has the right to change THEIR policies,

but they do not have the right to force anyone to do something they do not agree to, this is called a breech of contract and you can simply walk away from the contract, return all equipment and move on, 

Again, the reality is this

on millionaire doesn’t want to pay another millionaire, so they force you, the consumer, to take on their responsibilities

we are contracted to pay T-Mobile, that’s it

if t mobile has issue with the people that are in charge of how we pay them, then that is between them and the credit card companies, not us….we pay, that’s it, and if you were given the autopay discount and now all of a sudden that doesnt work for them anymore…

LAWSUIT

I moved 3 lines from ATT to T-Mobile because the cost was cheaper. Now without the autopay discount, I am paying almost the exact same amount. What was the point of switching T-Mobile? If it wasn't for MLB, I wouldn't have any reason to stay. At the very least you should keep your terms the same for my entire 2-year contract. 

I've also read about the financial burden from customers who don't pay their bill. How can autopay with a credit card not be a benefit to customers who do pay on time? It would be a simple benefit for your customers who make you a profit.

On my current plan I was paying $70 with a credit card on autopay and receiving a $10 credit.  So, TMobile was, supposedly, paying roughly $2.10 (3% of $70) in credit card fees.  

I refuse to give TMobile assess to my bank account, so, now I pay $80 with a credit card - no discount and TMobile pays $2.40 in fees.  TMobile screws a formerly happy customer and makes an additional $9.70 each month - assuming I keep my service.  What a windfall for TMobile.  

I feel like I had a contract with TMobile and they changed the terms.  So much for customer satisfaction and loyalty.

Don't accept this crap. I called customer service when I got the message about this theft. The representative had the nerve to lie and tell me it's because credit cards are NOT secure. So I filed a complaint with the BBB. I will NOT be giving T-Mobile any of my bank account information EVER. I will drop them if they try to make me. Then I'll find out the truth to their other lie that they don't have us in a contract.

And I didn't even know about the data breaches they had! As a paying subscriber that could have been compromised in these breaches why didn't T-Mobile notify me?

Every T-Mobile subscriber needs to do the same so they see that trying to screw their customers to save the 3% ish credit card processing fee and saving more money by raising millions of subscriber's bills is a horrific mistake that will cause a loss of money and subscribers and negatively affect their stock as well.

Fight back and demand the status quo remains or dump these crooks.

The agreement with my credit card for cell phone insurance is that I pay the monthly bill with the credit card. Such a unfortunate situation that I have to choose between being insured for this $1000 phone or paying an additional $5 a month for nothing. So disappointed with this carrier.

I will be looking for another carrier… unacceptable..

The best alternative is to wait for the X-mas season.

At that time there will be many offers to entice new subscribers.

There could be buy-out incentives to payoff the old carrier.

That could be the best time to make the switch.

sweetwillyd wrote:

I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls

 

Action Needed: Update your payment method to receive your AutoPay discounts

ACTION NEEDED by 07/17/2023. We're making changes to the payment methods that qualify for AutoPay discounts. To continue receiving the $25.00 AutoPay discount, you must update your payment method to a debit card or a bank account. Visit your T-Mobile account to update your payment method and keep your discount by 07/17/2023.

Yep, bad decision on their part and my "happy" customer score just went from 10 to zero. Irresponsible payment method, won't be happening.

I just spoke to customer service to be sure they aren't making any exceptions to avoid losing customers and she said that they are not… just to save anyone else the hassle of having to call in.  I, for one, WILL NOT give my bank account info to a company that has a shaky past with data breaches.  Not to mention, losing the built-in insurance I get from the credit card I use to pay my bill.  Time to shop for a new provider.

Don't let these companies tell you..it's about a surcharge because your using a credit card to pay your billing.  The change is due to getting the banks and credit card service set up for the cbdc scoring system. Just sayn