what's up with T-mobile removing autopay discount for credit cards?

This is ludicrous!  Who in T-Mobile came up with this add-on.  Would anyone in their right mind provide their debit card or their bank routing number?  With all the hacks that have occurred can T-Mobile guarantee that it will not happen again?  With one swipe I could lose everything in my bank account.  I am sure there are some folks in T-Mobile that still have common sense and not subject their customers to a complete wipe-out of their bank accounts?  This is just another sort of hidden amount added on to the bill without saying it is an increase! All it shows is that they care only about their bottom line rather than their customers' security!  So what it amounts to is paying the discount amount in order to maintain the security of my bank account(s).  Thanks alot T-Mobile!

Merchant Fees are tax deductible because they are a cost of doing business. Individuals aren't able to take that tax deduction, but businesses are.

So, this is a sign that T-Mobile shifted gears from the quality of service and product they used to be, into a blowing their load to get more customers their infrastructure couldn’t support yet, they are now losing customers and revenue, and now passing down their failure of oversight down to us, much like trickle down economics in general. 

Not only will they continue to take the tax deduction off the back end for those who continue to use their credit card on autopay, they then profit and pocket the fee they incur on those customers and either cover the failure in one way, or reinvest the money for themselves to capitalize even further on your money.

dash wrote:

I just got the same message today, I only have 2 phones.  Sorry for your burden.  

I'm torn.  I pay my bill with the 3rd credit card, the orange one, I don't remember what it's called, I don't carry it with me.  Only use it for the cash back.  NOBODY has my bank account info except the mortgage people.  I don't like to use a debit card since it's coming right out of my account and if that number becomes breached (thanks t-mo), then that's a drain on my account.  Is all that worth $10?  Not really sure.

I feel the same way. I use credit card as well because I am protected. I never, ever use a debit card for anything other than cash withdrawals at my bank. This one ticks me off because they are paying less than 1.5% charge. a little more than $1. So now they can send me a paper bill and I will still use my credit card.online to pay. The risk to me is not worth $10 as my debit card is tied to both my checking and savings accounts. I don't trust T-mobile to adequately protect my billing information as they have had multiple breeches.

I was with TMobile for almost 20 years and the autopay discount was the only reason for sticking around over the past few. There's no longer a valid reason to be here.

I was with T-mobile for over 10 years. Since they decided to charge me $10 per month to use a credit card for auto pay I moved my business to Verizon. I know Verizon does the same thing but their service is better and the autopay discount was the only reason I had stuck with T-mobile all these years. I just don't see the logic in driving away customers. I get that banks charge for credit card transactions but I'm guessing it is only a 1.5% fee. If Tmobile had said they want to pass on a 1.5% fee to me to use my credit card (which would be $2.40 /month in my case) I would have been more likely to have stayed.

This was the straw that breaks the camel's back. I've been patient with the service issues, data breaches, long wait times etc experienced over the past years. The quality of service has deteriorated drastically over the past few years of my extended tenure with T-Mobile. However, I draw the line at being dictated to on how to make my payments. There's a cost to doing business if there's a fee related to acceptance of credit cards. I do not want anyone especially a company with known data breaches to have access to my funds. 

Their decision was to inconvenience customers. Well, my decision is to leave and take my 5 lines with me.

FutureVerizonCustomer wrote:

I am going to happily pay more money to switch to Verizon in the beginning of the year. T-Mobile's service in my area is awful to say the least. Also, when I am traveling abroad, their generous 56kbs international data isn't worth the hassle. I just buy a local sim card. I use Verizon for my work phone, and the 5G coverage everywhere I travel to for work has been a refreshing experience. 

you dont get any discount from Verizon for auto paying with a CC card with them either unless you use their own Verizon CC card..other than that you must use your bank info..

I am going to happily pay more money to switch to Verizon in the beginning of the year. T-Mobile's service in my area is awful to say the least. Also, when I am traveling abroad, their generous 56kbs international data isn't worth the hassle. I just buy a local sim card. I use Verizon for my work phone, and the 5G coverage everywhere I travel to for work has been a refreshing experience. 

Well I guess I will have to suffer the extra $10 I was being discounted. It sounds unsafe with the data breaches to use debit card/bank routing info. I read in this thread you have more protections against breaches with using a credit card. And with where I live, just outside of city limits, AT&T and Verizon signals are BAD, and AT&T's customer service is horrendous. At least my tree foliage signal with T-Mobile it is usable, even if really slow, and it's good when the tree foliage is gone. This is just a bunch of BS.

Unfortunately autopay is not a surcharge.