Forum Discussion
Where's the technical support chat?
I'll admit it, I'm not usually a fan of technical support chats. They're largely cumbersome and difficult to deal with. That being said, there are situations and circumstances in which they're the best available option... when they're available. Why isn't there such an option here at T-Mobile? I work a call-center type job from home where I need to be able to receive a call at zero notice. When that's the case, I need a non-voice option for getting my issues resolved. Does anyone else see this as a need?
If you do need help, you can always reach out here with specifics of what's going on. If you'd still like to use the chat options, we do have a Message us My T-Mobile icon on the lower right corner of the page. After logging in, you should be able to message through chat. Also, if you have access to Twitter or Facebook, you can chat with our T-Force team. They're another great option for folks that aren't able to call.
Last Saturday afternoon I called CS (611) for help to do the settings in Access Point Names in a recently purchased V30. The first rep sent me in the TECH Dept. The rep there was a phenomenal help! We went through that aprt of the phone's settings that I did not do correctly. Later in the evening I attended a church that I had no LTE access, but I got 4 bars of GSM. I am a caretaker for my wife, and I need the phone in case she would have any problems. Now I have a phone that shouldn't be any problems.
Looks like it might be temporarily unavailable. You'll want to call or use the social media options to get more assistance.
Do you see the chat tab at the lower right when you go to the contact us page?
That was using Edge.
Use the T-Mobile app on your mobile phone.
- Navigate to Support / Contact Us / Message Team
- Your text message will initially be answered by the “virtual” assistant, and then handed off to a live support agent if the virtual assistant cannot help.
Hi- I thought I had early upgrade options on my account, but it appears I do not. Can I change my plan to include that?
I have had an account with T-Mobile about a month. About once a day, when I try to make a call, the screen reads, "You are not connected to the network." Sometimes I can redial, sometimes not. Most of the time I have to restart. Today, I had to wait 45 minutes or so for that message to go away be able to use the phone to make a call. It's a good thing I wasn't bleeding to death and needed 911!
How can I fix this bug, please?
