Forum Discussion
Why am I randomly not receiving texts?
A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these message...
Alright. Filing a Trouble Ticket with our Tech team is best route to go. They'll need specific examples of text messages that failed, and that'll help them look into what's going on.
This one is easy. has done it to some of my android (mostly lg’s) phones.
pay attention! but it’s straight forward.
turn off wifi.
if you do NOT use it, that’s fine, you can get rid of it after.
download google messages from the play store. keep wifi off after you download it and install it.
install it, accept and permit all necessaries access to your phone.
simply go to and enable chat features, it will either ask you or go under settings, in the messages app. accept whatever! let it set up until it says ready to use or chat features are active.
should start working almost instantly or within the minute, and texts etc will start going thru.
once that happens, TURN ON wifi, so it syncs in the system.
that’s it. use the phone like you always have.
keep using messages or get rid of it and go back to your phone’s messaging app if you like.
I had mine on, but I believe it is irrelevant if you have wifi calling on or off.
this little process always and magically corrects this problem. this is a wifi/data configuration thing that needs to be tweaked, corrected, once you got a new phone with the same num or simcard that has been transferred over. even if the phone is defaulted to stock or simply the phone has not been “refreshed” in a while.
if you already do use messages, follow the same steps. if it was already on, turn it off and restart the phone, then do the steps from above. :]
