Why can't I see "current usage" on the dashboard?

Just FYI:  I looked today and guess what:  Unbilled call records showing. Hmmm.  (At least it's good news, although not at all what the offshore call center told me after talking with "her supervisor.")

I suspect the agent was just trying to get me to "go away". I see other discussions on this topic have been closed saying the issue is temporary. I do hope they investigate what their own agents are saying before doing the same here. 

How is us seeing our own usage anything to do with security? And we've been able to see it until just about 10 days ago. Is there a new FCC regulation? I'm pretty sure other carriers let you see it. And why haven't they announced this instead of just breaking it and not telling anyone? The menu still is there and let's you display "Current Usage", it just displays the wrong data. 

Overseas call center rep told me YESTERDAY that " for my security" and in accordance with "FCC regulations" usage will no longer be displayed until the bill cycles. Yeah, right. If they worry about my security, they'd be better off not getting my PII hacked! And FCC regs - I'd like to know where!!  Quite disappointed...

I have the same problem. Since 2/17/23 the end of my billing cycle the current usage details shows last months. I've called multiple times and they can't help me. Why can't this be fixed? As a software engineer seeing this drives me nuts. How can they break the display of data they obviously have and not fix it asap? I'm about ready to walk and move to another carrier. Having this level of incompetence gives me very little confidence in this huge company.