Why no deals for long time customers?

Exactly, you see all these deals with new customers and we as old customers being with them for over 10-15 years are paying more than the fresh new people, the relationship will end eventually.

No ☆'s here..

I've been a T- Mobile customer on and off since the beginning.  I've been back now for 2 decade or so.

I've been extremely frustrated with T-Mobile for a while now.

T-Mobile doesn't seem to want to offer any great promotions to existing customers (only new customers,  or people who have the need for an added line).

VERY INFURIATING!

snn555 wrote:

You do get offers.

Netflix

tmo tuesdays

every uncarrier announcement

free lines

dígitos

added data threshold

 

There are trade in deals deals without adding lines

 

Just have to stay abreast of offers.

None of those deals help me. It might be a huge thing for someone else but not for me. Right now, due to health issues I was forced into retirement so I can't afford a new iPhone or a new android device.

The only way T Mo can afford to give away devices is to get more customers/revenue, i.e. lines. Several of you say you already have all the lines you want or need. So the only other way to expand customer base is for TMo to lure customers from other carriers with free stuff.

Check it out, the competition is doing the same thing.

Loyalty doesn't hold the same meaning as when I was growing up. The idea is to not focus on the fish you caught but the ones getting away. It's like the 5G and 4G LTE coverage map. That map isn't for us and I'll be showing an example below, because we know it's not accurate. But rather it's to bring those other fish, those thinking about another carrier to the boat. You loyal customers can't be bothered with we got fishing to do. They've ramped up their advertising and customer service but not their data and cell service. It's a shame because I like T-Mobile waaaay more than the other 2 big boys in the sandbox but there is a price to pay for loyalty. It's a dog eat dog world and the only thing that really works is speaking with your dollars.

This Cellphone Carrier Has the Worst Network Quality, Customers Say

LOL. LOYALTY? I paid them for over 7+ years and when I have a problem they're like LOL we don't care. We'll create a ticket that doesn't fix the problem and only tell you the truth after you paid.

So since October 2020 they are running a special on samsung 8.4 tablet if you add a new line... I have 2 tablet lines and so I would now have to pay for 4 lines to get promo that is 100 a month, wow really! So 100 at 24 months is 2400 so the tablet that is just under 300 would be 1400 each out if pocket and that's crazy I can by gaming laptop cheaper, I have been with them for about 20 years

You are 100% correct. I've been with T-Mobile for 13 years and they've never had incentives, promos, specials, etc for long term loyal customers. And I don't mean a free pretzel, or a free DVD rental which no one ever uses, or some free cup of coffee at some obscure restaurant. I mean a REAL BOGO deal that doesn't require you to sign up for another line. Give us a REAL deal on new high end phone.

kentv wrote:
Why should I add a line when I don't need one? Besides, other companies will try to keep customers by matching deals for new customers to existing customers. When I was with other carriers before they both did this. TMO is the only one I have seen that won't do this. I don't mind switching every 2 years if it means a good deal. It's not like loyalty to TMO nets you anything.

Have fun with that. Go ahead and switch carriers every BOGO that happens all carriers make you add a line for their BOGO's.  They will not match a BOGO ever.  regardless if you been there 10 years or 20 years.  As I have told people Loyalty in a free market doesn't exist, and is nothing but a marketing tool.

Here's a hint on how I know this.

AT&T customer since the 90's and still am

Verizon customer and probably one of their first 100 customers since they were GTE.

Sprint I was customer until 2004 long reasons and involves lawsuits and arbitration.

T-Mobile since they were Voice Stream.

I seen all the deals come and go, and BOGO's always requires add a line to recoup the money they are losing on the device. 

Why should I add a line when I don't need one?  Besides, other companies will try to keep customers by matching deals for new customers to existing customers.  When I was with other carriers before they both did this.  TMO is the only one I have seen that won't do this.  I don't mind switching every 2 years if it means a good deal.  It's not like loyalty to TMO nets you anything.