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Colorado94's avatar
Colorado94
Newbie Caller
Hace 3 años

CANNOT RECEIVE MMS MESSAGES

Alright, so around 1 month ago I switched to my boyfriends plan on T-Mobile from Verizon. We ordered a Samsung S22 Ultra and once it arrived we set it up. They gave me a new number but we intended on transferring my number from Verizon. That ended up taking around 5 hours so in the mean time I used the new number until it was all switched over. During the time using the new number I was able to recieve MMS messages from anyone with Verizon as their current carrier. Once my number had fully transferred on my new phone I could no longer recieve MMS messages but only from Verizon. I could and still can recieve MMS from all other carriers except Verizon. Also Verizon users can recieve my MMS messages with ease. Sometimes when a Verizon user trys to send me an MMS it will send as a link that takes me to the internet to a log in page which I have zero login information for. Other times it doesn't show anything. I will attach a screenshot as well of the link. I have spoke to Tmobile regarding this issue and with a very long time on the phone and tons of troubleshooting nothing changed. They didn't know what to do. I also use Google messages and even if I switch to the Samsung messages I still cannot receive them. All my setting are how they need to be. So I have no idea how to fix this. The only issue is with Verizon users which is who I switched from so I don't know if something went wrong or didnt go completely through when my number transferred or what? Has anyone else dealt with this issue and it has been solved? I am honestly at a loss at this point.

 

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  • lenorcutt's avatar
    lenorcutt
    Network Novice
    Hace 11 meses

    I bought the Kyocera Dura XV Extreme flip phone through our Verizon plan in April 2022 to upgrade to 5G.  A couple weeks ago, December 2023,  we switched to T Mobile and ported our numbers. Since then, I have not been able to receive certain text messages.  I think they are Multimedia Messaging Service, MMS.  The conversation bubble has a grey box saying download, but the download fails.  
    I have talked to several T mobile techs on the phone and in the store, and also to a Verizon tech who unlocked my phone and said it would work but it still does not.   I also talked to Kyocera, the manufacturer who said sometimes phones do not transfer well…. 


    Last week, January, 2024, I decided to try the tech at a different t mobile store.  He was very helpful and offered to reset my phone if I brought in my older phone to transfer/backup the contacts to.  
    Today I went back to the store, he was not there but another tech set right to work and discovered that when the new t mobile sim card was put in, the phone/network?? Did not correctly recognize/connect to the right access point???  I am not sure what he did but So far it works so yippie.  

  • sfelz's avatar
    sfelz
    Network Novice
    Hace 2 años

    I know a person who ported out from T-Mo to Optimum Mobile who cannot receive MMS from T-Mobile numbers ONLY. This person can receive from ALL other carriers except T-Mobile after porting out. After multiple contacts with T-Mobile, nothing has been resolved. Poor customer and technical escalation service. They need us to call and troubleshoot every time and apply same useless steps.

  • DanielEddinger's avatar
    DanielEddinger
    Network Novice
    Hace 2 años

    I have the EXACT same issue and T-Mobile has been unable to resolve it ...