"LG IMS keeps stopping"

Terribly-Mobile wrote:

DO NOT start resetting phones, folks. This problem just hit my LQ Q7+ out of the blue. Assume a T-Mobile problem which they should fix w/o user intervention, or w minimal intervention. I stand to be proven wrong, but I'm betting w others who think TM messed something up.

Pbr397 wrote:

timmob wrote:

This started on one family member’s V30 yesterday and another today.

This affects more than one LG model.

Obviously T-mobile has changed something in the network.

See this thread here:

https://community.t-mobile.com/android-9/lg-g7-error-message-this-morning-43550

 

I have tried safe-mode, Disabling mobile data. Etc, etc. including all suggested on the internet and above thread with no success.

I would advise against making any changes until an official response is issued from someone with sufficient knowledge to understand what network-wide changes were made and explain how to correct the problem or how T-mobile intends to correct the problem.

I worked this issue for more than 8 hours today!

I've had this problem all day (8hrs). Went to a physical Tmobile. They spent 30mins working on the issue and found no solutions. Hopefully Tmobile sees everyone having the same problem and issues a fix.

Don't count on a solution from T-Mobile as they are now owned by ATT, my past experiences with them are dismal. This has worked for me as posted by another customer…..

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

Force stop and clear data.

This has fixed the issue for my mother's v20.  At least for now…

At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,

Update: I see now that this same procedure was recently published by someone else. 

Had the same issue with an LG V30 -- tried some of the suggestions on this thread and they didn't work. Called 611 and the rep gave me a solution that worked the first time I tried it. It continues to work after multiple reboots. 

• Set airplane mode so that the messages stop plaguing you while you do the rest of these steps. 
• Goto Settings->Apps & notifications->App info
• Click the “...” menu in the upper-right corner and select “Show system”
• Click on the app “com.lge.ims.rcsprovider”
• Click on “Force stop”
• Click on “Storage” and clear both cache and data. 
• Repeat the previous 2 steps a couple of time (Force stop, clear cache, clear data).
• Disable airplane mode.

Hope this helps others!

Marc

NashBrown wrote:

Msutton wrote:

fidget37 wrote:

ok, just used the following suggestion:

SocialCatastrophe wrote:

Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage

 

Force stop and clear data.

 

This has fixed the issue for my mother's v20.  At least for now…

 

At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,

Thank you thank you...seems to have stopped!!

 

Thank you so much this actually worked for my phone sing Android 9 on an Aristo4+.   

AyoPo wrote:

ToniJean wrote:

I woke up to this message on my LG 6 phone: “Unfortunately, LG IMS has stopped.”

I have tried everything, shy of a Factory Reset.  So frustrating!  Not sure what to do, if there's anything I can do.  

Has anyone taken their phone with this issue to a T-Mobile Store to have it checked?  If so, what did they say about it?

 

 

T-mobile customer service said to wait for a system update. T-mobile store's only solution is to sell you a new phone. All t-mobile stores know how to do are swap sim cards and sell phones. No other knowledge what so ever.

I just figured out a solution. My wife and I have identical LG Thinq phones and hers was not affected. So I checked every setting to make sure all were matching and found a mismatch. The access point network was missing from mine with the lg ims keeps stopping issue. Go to network & internet> Mobile networks> Access point names> click three dots> Restore default settings. After clicking restore default settings, T-Mobile LTE fast.t-mobile.com appeared in Access point names along with the 4G LTE symbol in the top right corner. Internet, phone, text, and all apps are back to normal. Have a great day everyone!

ToniJean wrote:

I woke up to this message on my LG 6 phone: “Unfortunately, LG IMS has stopped.”

I have tried everything, shy of a Factory Reset.  So frustrating!  Not sure what to do, if there's anything I can do.  

Has anyone taken their phone with this issue to a T-Mobile Store to have it checked?  If so, what did they say about it?

 

 

T-mobile customer service said to wait for a system update. T-mobile store's only solution is to sell you a new phone. All t-mobile stores know how to do are swap sim cards and sell phones. No other knowledge what so ever.

Amber067 wrote:

LIONHRTTPA wrote:

timmob wrote:

I wrote to LG and they sent me the attached PDF instructions. I've performed it on both phones and it works until the phone is powered off. I'll contact them again.

 

THE BEST SOLUTION many have found (and easiest, which was posted by a tech on Monday night) and which allows WIFI to be turned on and RESTARTING the phone  (without the debilitating popup returning) is the following:

• Settings > Network & Internet > Mobile Networks > Access Point Names > 3 dots > Restore Default Settings.

I just tried this and it did not work. :( 

To be clear, the PDF  solution in the link is iffy because it is poorly written. Carefully do the following after rebooting your phone:

Solution #1

• Settings > Network & Internet > Mobile Networks > Access Point Names > 3 dots > Restore Default Settings.

If that does not do it, make sure WIFI is off and stays off, reboot phone carefully, make sure WIFI is off and do Solution #2 and repeat Solution #1 again.

Solution #2

FIX

1. DO NOT FACTORY RESET YOUR PHONE
2. Turn off WIFI
3. REBOOT PHONE (ensure WIFI didn’t restart or make it stay off in phone settings
4. Ve a Configuraciones →
5. Apps/notifications ->
6. App info ->
7. Three dots ->
8. Show System ->
9. com-lge-ims-rcsprovider ->
10. Almacenamiento
11. BORRAR CACHÉ
12. FORCE STOP  (After clearing CACHE)
13. CLEAR DATA (This will not delete your texts)
14. FORCE STOP  (After clearing DATA)
15. Leave Settings. Popups should stop.
16. Reboot. Popups should remain gone unless you turn WIFI back on.

GO BACK AND REPEAT SOLUTION #1

Well, it was t-mobile all along as per this:

https://www.androidcentral.com/phones/t-mobile-issues-fix-for-ims-error-that-renders-many-lg-phones-useless

Even LGs 5G phones were affected.

Such a mess…..

timmob wrote:

I wrote to LG and they sent me the attached PDF instructions. I've performed it on both phones and it works until the phone is powered off. I'll contact them again.

This PDF from T-mobile is WRONG and misleading! You must CLEAR DATA not just clear the cache. The instructs are not clear on that. ALSO, airplane mode turns the WIFI off but it will come back on once out of AIRPLANE mode so simply turn WIFI off and keep off until matter is resolved or repeat the process.

The following resolves it all:

THE BEST SOLUTION many have found (and easiest, which was posted by a tech on Monday night) and which allows WIFI to be turned on and RESTARTING the phone  (without the debilitating popup returning) is the following:

• Settings > Network & Internet > Mobile Networks > Access Point Names > 3 dots > Restore Default Settings.

LIONHRTTPA wrote:

timmob wrote:

I wrote to LG and they sent me the attached PDF instructions. I've performed it on both phones and it works until the phone is powered off. I'll contact them again.

 

THE BEST SOLUTION many have found (and easiest, which was posted by a tech on Monday night) and which allows WIFI to be turned on and RESTARTING the phone  (without the debilitating popup returning) is the following:

• Settings > Network & Internet > Mobile Networks > Access Point Names > 3 dots > Restore Default Settings.

I just tried this and it did not work. :( 

timmob wrote:

I wrote to LG and they sent me the attached PDF instructions. I've performed it on both phones and it works until the phone is powered off. I'll contact them again.

THE BEST SOLUTION many have found (and easiest, which was posted by a tech on Monday night) and which allows WIFI to be turned on and RESTARTING the phone  (without the debilitating popup returning) is the following:

• Settings > Network & Internet > Mobile Networks > Access Point Names > 3 dots > Restore Default Settings.