Forum Discussion
cellular data doesnt work on ios 14.5 anymore!
iPhone 12 Pro Max on T-Mobile Essential NCC family plan.
After updating to iOS 14.5, cellular data won't work. It doesn't matter if it's connected to 5G or LTE, or at whichever signal strength. It doesn't have internet access. I can only make phone calls and text.
I have tried network reset, factory reset, and reinsert sim. I even went to the Apple store to have my phone replacement eventually.
However, the issue persists on the new phone as well once after it was updated to iOS 14.5.
Only solution for now: is downgrade to iOS 14.4.2 or earlier. (As of may 3 Apple has stopped signing iOS 14.4.2 or earlier)
Also, other people in my family plan with iPhone 12 models updated to iOS 14.5 have the same cellular data issue.
There are several people on Reddit reporting the same issue as well. All currently on essential plan.
Hopefully T-Mobile and Apple is working on a fix!?
Ps. The most recent iOS 14.5.1 doesn’t fix this problem.
This'll need to be sent to our network engineering team with a Trouble Ticket. You'll have to contact our Tech Care team and they'll file one for you to get this resolved.
Correction: this problem doesn't seem exclusive to essentials plan. It seems like many No credit check Plans are affected.
I am having the exact same issue. I am on the no credit check plan and also recently updated to 14.5 and having issues. Even worse, I just reset my network settings, and now I can't even connect to my home wifi, so my phone is literally unable to do anything except make and take calls and texts.
I have the same problem, following.
Same here, I have contacted both T-Mobile and apple store. No luck...
This'll need to be sent to our network engineering team with a Trouble Ticket. You'll have to contact our Tech Care team and they'll file one for you to get this resolved.
Same issue. No credit check plan. iPhone 12 mini. Updated to iOS 14.5.1 and broke cellular data. Oddly, Ookla Speedtest app works, but no other apps can access internet over cellular. Did all the things, including a factory reset. No success.
Sta2lt what was the solution as I am experiencing the same issue. And submitted a trouble ticket over a week ago.
Jass, They would not tell me. She said she made "some" adjustments on her end. I did it by Chat so I could work on my phone while working with the rep. Several times I had to hard rest my phone. Good luck.
This is still not solved. Dunno how this can be marked as solved…
Same problem here. NCC account, upgraded to iOS 14.5.1 and data stopped. Fix for me was migrating my account to Magenta 55+.
