Forum Discussion
cellular data doesnt work on ios 14.5 anymore!
iPhone 12 Pro Max on T-Mobile Essential NCC family plan.
After updating to iOS 14.5, cellular data won't work. It doesn't matter if it's connected to 5G or LTE, or at whichever signal strength. It doesn't have internet access. I can only make phone calls and text.
I have tried network reset, factory reset, and reinsert sim. I even went to the Apple store to have my phone replacement eventually.
However, the issue persists on the new phone as well once after it was updated to iOS 14.5.
Only solution for now: is downgrade to iOS 14.4.2 or earlier. (As of may 3 Apple has stopped signing iOS 14.4.2 or earlier)
Also, other people in my family plan with iPhone 12 models updated to iOS 14.5 have the same cellular data issue.
There are several people on Reddit reporting the same issue as well. All currently on essential plan.
Hopefully T-Mobile and Apple is working on a fix!?
Ps. The most recent iOS 14.5.1 doesn’t fix this problem.
This'll need to be sent to our network engineering team with a Trouble Ticket. You'll have to contact our Tech Care team and they'll file one for you to get this resolved.
I have been through 3 rounds with T Mobile and have been waiting for "Shelly" from Tech support to call me back for several days. I am not happy.
I've had a trouble ticket opened for four days since this past Friday. Hopefully they have an engineer working on it. It's easy to blame Apple on this one because it started happening after the iOS 14.5 upgrade, but I strongly suspect this is a problem with T-Mobile:
- It's only happening with No Credit Check plan customers. Customers who have switched plans or swapped SIMs to other plans immediately have their phone work
- For most customers forcing LTE does not work, however for a few it does
- The error in the browser is
Domain=NSURLErrorDomain Code=-1001 "The request timed out."
All of this together leads me to believe that T Mobile has some kind of incorrect network configuration issue. Although the phone appears to have signal and connectivity, it's acting as if the cellular network is denying traffic.
If this truly were a problem with iOS, it would happen for all 5G customers and across multiple carriers. You would be hearing about it a lot more.Having the same issue here, Iphone 12 pro, cellular data not working after ios 14.5, Essential NCC plan. No solution provided or ETA from Apple or Tmobile after providing logs with apple support or visiting Apple store. I'm seriously considering switching to another carrier since it's been too long for a concrete answer and it seems no one is looking into the problem.
you do understand that the fix must come from Apple themselves correct? theyre the ones that need to get the fix kicked out or at least kicked to TMO in order for them to test it
fireguy_6364 wrote:
you do understand that the fix must come from Apple themselves correct? theyre the ones that need to get the fix kicked out or at least kicked to TMO in order for them to test it
Has there been a root cause identified? Why would an iOS problem only affect No Credit Check plan customers on T-Mobile?
because they botched the update? any fix coming to these devices come from the manufacturer
I have the same issue, I just called Apple and they told to backup my phone and reset it to default. anyone tried that?
Nofal, the default and restore didn't work for me. The issue is the combination of iOS 14.5 and no credit check.
I am still without Cell Data. I have been to Tech Support 3 times and had 2 tickets written, 53732084 and 35387896. One Tech person never called me back one did 3 hours after the scheduled time and one is 4 and a half hours late… One Tech told me it was a phone problem, call Apple. Apple tested the phone, hardware is good. Reset like factory and no change. Service center wiped all software from the phone and re-flashed it, no change. Currently running 14.6. A helpful rep at my local store worked the problem for 2.5 hours and thinks the problem is with permissions to access Data but can not get any help from techs higher up. I am in a position where T Mobile and Apple are pointing fingers at each other. I personally think the guy a the store is correct about permissions. I am headed back to the store tomorrow and if I can't get resolution I am thinking of moving to Visible. This thread should not be marked as solved, it is NOT! Does anyone know how to get to higher level tech/customer support? T Mobile are you listening?????
I posted looking for help on the Tmobile Facebook page which got me in a session with a advisor but no resolution other than she would escalate my trouble ticket and then will check back next Monday… Pretty much the same story I have been getting. I checked back on FB to see if anyone had left any comments or suggestions about this problem but T Mobile had taken down my post. It seems the standard response is to say wait 3 days for the trouble ticket to get addressed and they will contact you back which so far is 1 for 4 contacts. I am headed back to the store today to see if I can find a resolution. Looks like a permissions issue for Data, reading above that big dog got the issue solved by migrating to magenta 55+.
