Forum Discussion
Incredibly horrible incompetent service!
A warning to prospective and current T-Mobile customers...Reconsider this company as your provider if you expect to ever get a phone unlocked and able to be reused. (despite all of their specific cri...
StevenJ wrote:Contacted Apple twice. (Once on the phone with tech support and once at the store) - They assured me it was T-Mobile, which I believe as Apple has never repeatedly lied to me and have always provided wonderful support. After lots of social media posts it turns out I am one of many that have had and currently have this problem. Most give up, and just buy a new phone, which I would have done right away had T-Mobile not said my phone would be unlocked every single day for the past 9 days.
I knew Apple was going to deflect this. All Tmobile is doing is iniaiting the unlock request for you and Apple has to release the unlock. The nine times you requested the unlock request Tmobile did their part by sending the request to Apple.
Tmobile can't issue the unlock like they do with Android.
