Forum Discussion

Qqqqq's avatar
Qqqqq
Roaming Rookie
Hace 2 años

network limitation

I am a Sprint mobile phone user, and now I cannot use the phone card of their country when I go abroad. I request to lift my network restriction, my IMEI is 35 988643 690466 7. I hope you can help me...
  • syaoran's avatar
    Hace 2 años
    Qqqqq wrote:
    syaoran wrote:

    Are you a T-Mobile USA customer?  Do you meet all of the SIM Unlock Policy requirements to have your device SIM unlocked?  With Sprint being dissolved into T-Mobile, it might not even be possible to have the device SIM unlocked. 

    https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

    syaoran wrote:

    Are you a T-Mobile USA customer?  Do you meet all of the SIM Unlock Policy requirements to have your device SIM unlocked?  With Sprint being dissolved into T-Mobile, it might not even be possible to have the device SIM unlocked. 

    https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

    I am a Sprint user and meet all the requirements, but I don't know how to apply. ¿Pueden ayudarme

    You would need to contact Customer Care or reach out to T-Mobile on Facebook or Twitter through direct message.  It might not be possible still though but they would be able to tell you one way or another.