Forum Discussion
T-Mobile Not Unlocking my Phone
Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service...
kasave wrote:syaoran wrote:kasave wrote:syaoran wrote:Try reaching out to the T-Force Team via Facebook or Twitter. If the device wasn't the device that matches the IMEI on the box. T-Mobile should blacklist that device IMEI and try to figure out who it was sold to and how you managed to end up with it.
Well just like gramps28 says. Another version told by Customer Care is that the IMEI I have right now is different from the one I "supposedly" bought in March 2021. That makes some of the Reps believe it was exchanged, but that never happened. In newer versions of iOS you can see if the phone was repaired or even if it has a none-genuine Apple part. None of that is there. This is a brand new phone I bought on a T-Mobile store. One of the Reps even sent me a copy of the receipt from March 2021 and it shows a different IMEI. But there is no record of this "other" IMEI (the one I have) got into my T-Mobile account. They also have not been able to answer me: Assuming it was Warranty Exchange, why are you not able to unlock it? T-Mobile has the lock, just unlock it.
Actually, T-Mobile jist makes the request to Apple and then it is up to Apple to compete the SIM Unlock. I don't know what sort of information is passed on to Apple to process the SIM Unlock but the IMEI would have to be a part of that. The IMEI, which identifies the device uniquely, needs to meet the SIM Unlock requirements. Because the device IMEI is different than the device you purchased, you might not meet the device requirements to have it unlocked.
It makes me wonder if the device was originally registered to another account.
I called Apple, Apple said that if the lock was put by T-Mobile, T-Mobile should unlock it. They have no control over carrier locks. Replying to your last question, the original IMEI shows up in the account as a "previous" phone. But I never had "that" phone. I have only had this one. One of the reps told me the switch from the one in the receipt and the one I have right now was done in October 2021. But again, no exchanges have happened.
Apple lied! T-Mobile has no way to SIM lock a device. T-Mobile makes the SIM lock request to Apple and Apple then can process the SIM Unlock.
