TMO GRC Fortworth TX

T-Mobile has filed a fraud report that they stole the device I sent back. I returned a device they asked for back when I told them I was disconnecting service. The T-Mobile Hotspot was very old and it was a joke to me they wanted it back. It's a T-Mobile router to connect to your home internet to improve cell reception via wifi. T-Mobile took receipt of the T-Mobile hotspot on 7/7 and on 8/6 they billed me $289 for a device they have in their possession or an employee lost/stole it. Now I have to file a police report against T-Mobile. Very stupid but necessary in this case. 

I've experienced the same issues with this company. About a year ago their service degraded. I disconnected service and shipped back a device to the same place in Ft Worth and T-Mobile billed me for the device they should have in their possession. 

I'm on the phone right this minute with the same problem. Warehouse receipt shows the package was received on June 29th. The warehouse says they cannot find it. This is ridiculous. I have two repeaters. It appears they switched the IMEI numbers and wanted the working one, but I'm still on hold for a technician. Customer service can't help because they can't see the IMEI numbers for the boxes.

Hey anyone had the number for FORT WORTH, TX, US TMO

You see that what they are doing to make people miserable. They can accept in their local stores but they want to bill the customers and more complicated. I already changed service but I found out that it hasn't done yet. I tried one time with T-Mobile but now I will never ever switch to T mobile even they give promotion of thousands dollars. I will keep posted to see how my case turns out. I started with T mobile on Thanksgiving time 2021 due to promotions. Then we have to wait to get phones because phones were back order. Then we go on 12/20/2021 so we called our executive but no response. I was thinking he was on vacation so we went to local store. They activated on 1/1/2022. We had a lot of problem with connection and I decided to change service. I talked with several representatives. They advised me to return within 21 days . So we shipped back on 1/14/2022 with UPS dropped off. I got receipt and I have delivery dated on 1/18/2022. Executive didn't do good job so we can't even get our return label because he didn't put order right. However , one person at local store is smart enough to find out our shipping info and got return label. Then , we go T mobile bill with everything including phones which we already sent. I called customer service again and she said it supposed to take only 3 -5 days to scan back return phones. So I asked her why. She said she has to escalating file to find our phones. She wants me to wait another  1 week . I will update later how my case turns out. 

Stina wrote:

Hey anyone had the number for FORT WORTH, TX, US TMO

seandelano wrote:

I'm on the phone right this minute with the same problem. Warehouse receipt shows the package was received on June 29th. The warehouse says they cannot find it. This is ridiculous. I have two repeaters. It appears they switched the IMEI numbers and wanted the working one, but I'm still on hold for a technician. Customer service can't help because they can't see the IMEI numbers for the boxes.

My gf and I are on the phone with them right now as well. Sent back the non working 5g internet device and they billed us saying they didn't receive it. We have the tracking number saying it was delivered. We did our part. Tmobile's incompetence is not my problem but sure is my aggravation. I'd say you get what you pay for but the xfinity internet we had was garbage and had the same incompetence issues and cost twice as much so there's that. Just the world is much dumber anymore I've noticed. More thieves and more more stupidity all I see everywhere.

You're right about TMO GRC in Fort Worth being a black hole. But let's be fair to T-Mobile: they may not be at fault in this case. I returned an unopened iPhone 13 via UPS with tracking # provided by T-Mobile. This was on May 27, 2022. The warehouse received it on June 2. Fast forward a few weeks. On June 29 I get an unexpected email from TMO telling me that they cannot "locate your device IMEI …." Numerous T-Mobile experts in Richmond, VA, could not help me until I talked to a supervisor, who finally gave me a clue as to what may have happened to the device. According to him, the warehouse received the package, but they did not find the device in the box. In other words, it had been stolen/lost. Today (July 19, 2022) He filed a claim to UPS for a damaged/tampered shipment on my behalf. At first he told me I had to file a claim; however, I could not file a claim with UPS no matter what I tried. UPS does not accept claims over the phone, and when I tried to file one on the website, it rejected all my attempts.  Finally, I called the same supervisor back and explained what was going on. It took him nearly an hour on the phone with UPS and numerous transfers before UPS customer service processed the claim. So, now I have a UPS claim in process. I have to say that the T-Mobile supervisor was very helpful once I explained my situation with UPS. 

So, what have I learned? T-Mobile may or may not be at fault here. There may be a problem with UPS. At this point, I don't know what is going on. All I know is that I am still on the hook for an expensive iPhone that I don't have. UPS has opened and investigation into this shipment and promised to contact me within 36 hours.

The ultimate lesson? Don't ever ship anything valuable with UPS. If you do, take pictures of the box and its contents--all six sides, in case you have to file a claim. If possible, take it to the store and hand it directly to an employee. At this point, I have little faith in UPS. Their customer service is garbage. I could not get a human on the phone. At least T-Mobile lets you talk to a real person. Nowadays, that means a lot.

This is very scary. I initially bought an iPhone 13 Mini Starlight (color = white). I found the phone too small and returned it to the store, but they didn't have any iPhone 13 Standard size Starlight in stock, so they told me to keep the Mini until they could get me the Standard I wanted.  However, I was sent another Mini, NOT a Standard. So, now I have TWO Minis and returned one of them, the one which was sent to me by mistake, to GRC in Fort Worth and it took UPS a whole week (from July 14 to July 19) to deliver it.  Now I need the Estándar model iPhone 13 Starlight sent to me, as was ordered, so I can return the first Mini (which I am using until the Standard size phone comes). I wonder if, this time, they'll get it right (size and color). Why do these things have to be so difficult??

If you have to return or exchange a device, return it to a store, get a receipt, take pictures of the device and box, get the name of the recipient. Be paranoid. Assume that the worst could happen. During this pandemic, a lot of things and processes are breaking down. I never worried that a UPS package would get lost/stolen before. Now? I worry. Return a device to the vendor? On uPS's website, to make a claim for loss or damage, they want pictures of all six sides of the package, plus any other info you can provide. It's ridiculous, but that is what this world has come to. I regret that I did not take a picture of the package that I dropped at the UPS store. So...yeah.

So we have the home internet, we sent back the tvision device and they received it on the 25th of  October, they kept the charge on there because they couldn't find the device that I have proof they received, I called every week after and they promised not to turn off the internet, this morning they turned off the internet. I hate to but I am probably going back to cox prepaid. This is not okay, they open in 40 minutes, better believe someone is getting an earful.