I have been a customer for 15 years and was happy in general, but recent (Over a year ago) transaction changed my perception and I personally will be very cautious about future transactions with T-Mo...
If you have to return or exchange a device, return it to a store, get a receipt, take pictures of the device and box, get the name of the recipient. Be paranoid. Assume that the worst could happen. During this pandemic, a lot of things and processes are breaking down. I never worried that a UPS package would get lost/stolen before. Now? I worry. Return a device to the vendor? On uPS's website, to make a claim for loss or damage, they want pictures of all six sides of the package, plus any other info you can provide. It's ridiculous, but that is what this world has come to. I regret that I did not take a picture of the package that I dropped at the UPS store. So...yeah.
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TX","id":"message:81959","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:94656"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:apple"},"conversation":{"__ref":"Conversation:conversation:81959"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:81959"},"body@stripHtml({\"truncateLength\":200})":" I have been a customer for 15 years and was happy in general, but recent (Over a year ago) transaction changed my perception and I personally will be very cautious about future transactions with T-Mo...","body@stringLength":"1121","rawBody":"
I have been a customer for 15 years and was happy in general, but recent (Over a year ago) transaction changed my perception and I personally will be very cautious about future transactions with T-Mobile if I cannot avoid transacting.
It was unprofessional at every stage:
The order was not recorded properly and had call back after a week to reorder. Shipping label was not sent had to call to get it. TMO GRC sounds like a black hole 🙂 as it could not be traced once there. Multiple calls and promises to get back with information results nothing and no call backs.
Time goes by and at the end the associate enlightened me that it is my fault to not follow up frequently. One questioned me if I am making up as they do not have a record of sending a shipping label.
If you had to transact: Keep copy of the shipping label, take screen shots of tracking, and create a folder with all the information like IMEI number, date sent, date received, etc. as you do not know what you will asked for. If you are lazy like me to keep all that information organized, run away from t-mobile :)
I have been a customer for 15 years and was happy in general, but recent (Over a year ago) transaction changed my perception and I personally will be very cautious about future transactions with T-Mobile if I cannot avoid transacting.
It was unprofessional at every stage:
The order was not recorded properly and had call back after a week to reorder. Shipping label was not sent had to call to get it. TMO GRC sounds like a black hole 🙂 as it could not be traced once there. Multiple calls and promises to get back with information results nothing and no call backs.
Time goes by and at the end the associate enlightened me that it is my fault to not follow up frequently. One questioned me if I am making up as they do not have a record of sending a shipping label.
If you had to transact: Keep copy of the shipping label, take screen shots of tracking, and create a folder with all the information like IMEI number, date sent, date received, etc. as you do not know what you will asked for. If you are lazy like me to keep all that information organized, run away from t-mobile :)
If you have to return or exchange a device, return it to a store, get a receipt, take pictures of the device and box, get the name of the recipient. Be paranoid. Assume that the worst could happen. During this pandemic, a lot of things and processes are breaking down. I never worried that a UPS package would get lost/stolen before. Now? I worry. Return a device to the vendor? On uPS's website, to make a claim for loss or damage, they want pictures of all six sides of the package, plus any other info you can provide. It's ridiculous, but that is what this world has come to. I regret that I did not take a picture of the package that I dropped at the UPS store. So...yeah.
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If you have to return or exchange a device, return it to a store, get a receipt, take pictures of the device and box, get the name of the recipient. Be paranoid. Assume that the worst could happen. During this pandemic, a lot of things and processes are breaking down. I never worried that a UPS package would get lost/stolen before. Now? I worry. Return a device to the vendor? On uPS's website, to make a claim for loss or damage, they want pictures of all six sides of the package, plus any other info you can provide. It's ridiculous, but that is what this world has come to. I regret that I did not take a picture of the package that I dropped at the UPS store. So...yeah.
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