Forum Discussion
TMO GRC Fortworth TX
I have been a customer for 15 years and was happy in general, but recent (Over a year ago) transaction changed my perception and I personally will be very cautious about future transactions with T-Mo...
If you have to return or exchange a device, return it to a store, get a receipt, take pictures of the device and box, get the name of the recipient. Be paranoid. Assume that the worst could happen. During this pandemic, a lot of things and processes are breaking down. I never worried that a UPS package would get lost/stolen before. Now? I worry. Return a device to the vendor? On uPS's website, to make a claim for loss or damage, they want pictures of all six sides of the package, plus any other info you can provide. It's ridiculous, but that is what this world has come to. I regret that I did not take a picture of the package that I dropped at the UPS store. So...yeah.
