Where is my iPhone 15 Pro Max? - My wife got hers, orded the next day!

fireguy_6364 wrote:

didnt read through all that was said but keep in mind that if you ordered the next day..or heck half a day later than someone else that is a TON of people that ordered within that time. heck you can order one..get off the phone..call back in to order a second one and theres probably been hundreds sold already in that few minutes.

EXACTLY! Again, I ordered mine 29 hours before my wife. She go hers but I am still waiting. Per the thread.

This one does sound like a head scratcher for sure. If the make, model, and color are exactly the same, they should ship out in the order that the purchases were made. The primary factors for orders are the order system, inventory, payment, and shipping. The order system would be the same if you both were doing orders with trade-ins without new lines. The inventory, as mentioned, is in first come first serve, so logically yours would be before hers. If we have not handed your phone to UPS yet, then shipping is not a factor in this situation. That leaves us with payment and I don't see any information about that in this conversation yet. 

Did you use the same payment method for both orders? Did you get any kind of alert from T-Mobile or your bank about the payment for your order? Does it show that your card has been charged for both orders or just one? What is the status currently on your order? 

These are probably things that the other T-Mobile people already looked at when you asked about it before. Since I don't have account access, I have to ask. haha Just trying to get as much info so maybe I can glean some insights that could help. 

didnt read through all that was said but keep in mind that if you ordered the next day..or heck half a day later than someone else that is a TON of people that ordered within that time. heck you can order one..get off the phone..call back in to order a second one and theres probably been hundreds sold already in that few minutes.

Heaven is the community manager so she may know how the phones are rolled out.

I was at our local mall and walked by the Apple store wondering why it was packed and employees were taking appointments on Saturday until I realized it was the release date.

gramps28 wrote:

@HeavenMmight have more insight into this.

Gracias @gramps28 .  I appreciate your attention to my thread.  Take care!

@HeavenM might have more insight into this.

I must say, I really like T-Mobile and quite frankly I would prefer my wife to get her phone before me.  It is just a weird situation that does't make any sense to me.  My awesome local T-Mobile store manager has no answers.  I just think T-mobile should make sure the orders are fulfilled in the order they are received.  Most people would not know that this would happen.  I had a perfect test with the EXACT same devices and similar (but seperate accounts).  I hope T-mobile looks into this and makes fixes on their end.  There is definitely an issue somewhere.

Both opened at the same exact time.  August of 2021.  All devices were ready for upgrades.  We both upgraded from Magenta Max to Go5G Plus at the same time on Sept. 15th for better trade-ins.  A real head scratcher for me 🤔

Out of curiosity what's how long has the accounts  been opened?

Yep.  Same exact colors and models.  Both White 15 Pro Max with 256 GB.  Sending to the same address.  She ordered the (small) 15 Pro on Pre-Order Day (Friday 9-15-23) and then changed her mind to the Pro Max on the Saturday (9-16-23).  We have different accounts since we have grandparents on our accounts… so we have 2 separate accounts.  I ordered the White Pro Max 256 GB on Pre-order day (@ 9:45am just checked my order).  Her delivery was scheduled for early November.  Mine was scheduled early October.  Somehow she got hers on Launch Day (9/22/23) and I still don't have any updates.  I just don't get it.