Forum Discussion
Where is my iPhone 15 Pro Max? - My wife got hers, orded the next day!
Hello T-Mobile and Community!
I have an interesting story. I ordered my iPhone 15 ProMax - White from T-mobile on Launch Day (9/15/23 @ 10:30 AM) on my Account. I am still waiting and it says it should be shipped by October 3rd.
My wife ordered the SAME EXACT phone the next day (9/16/23 @ 11:30 PM) on her account. She did order a regular sized Pro on launch day and then decided she wanted the bigger one, so she reordered the next day. It initially said November delivery.
She got her phone on drop day (9/22/23), and I have no updates on my phone. I called T-mobile, and they were like, yeah - no clue, sorry. Same shipping address and everything. It is so frustrating that T-mobile and their system would not fulfill orders in the proper sequence. I am still waiting with no updates and just a "too bad, so sad" from T-mobile.
@Nini1690 - unfortunately, yes. My order still shows running 🫠. I'll update you and the chat if my status changes - hopefully soon🤞. This is the week mine should be shipping 🚚.
Does your order still show running? Knowing that the ship dates are between 9/27-10/3 I'm hoping your status changes today at least 😵💫
@Ryan Singh.sd nothing yet. Still running! I get it is the most popular color (or no color 😂) but it's crazy. I would be interested when folks received their similar devices and when they ordered. I ordered mine 1hr and 30 minutes after preorder started. The soonest I could at my local store.
Hola @Mucklucksky im in the same boat. Same timeframe for estimated shipping dates and my order is "Running". Did yours update at all?
Thanks for looking into it and your feedback all! I appreciate it. I'll keep impatiently waiting for my phone 🤣
Hmm. I show that running means that the device is preparing to ship. That would make the ship dates on the order correct. I have no idea how her phone ended up shipping at launch and yours waited for the expected shipping date. I wish that I could say something different, but it doesn't make any sense. 😐 I can totally let our teams know that there was something out of order there and they can review to prevent that from happening on future launches.
Thanks for taking the deeper dive and answering all my questions.
Current status… Running 🏃♂️
Wow! What is the current status of your order? Running, pending, shipped? I can review the status and see what information that gives us.
@HeavenM Order Status “Running” on home tab.
details here:
Completo
Estimated to ship 09/27/2023 - 10/03/2023
same since the day I ordered it 😬
@HeavenM - thank you for the reply! I thought there was a payment issue or something too. That's why I called my local store manager and T-mobile support (twice) to make sure everything was OK. They check and everything is correct. Yes, my credit card was charged for the taxes and came out of my account. I have no clue… Neither does anyone else. 🙃
