Precio Fijo

This seems like fraud to me!! I called the number for customer service and the lady told me she couldn’t take a complaint, but that I could mail one to this address:

Tmobile Wireless

PO Box 37380

Albuquerque, New Mexico

87176-7380

I have submitted complaints with BBB and the other one recommended above. Please submit your own as well! They shouldn't be able to take advantage of us like this. I will be looking for another mobile service.

Does anyone have the documentation rate lock guarantee for the magenta plan?

judy17 wrote:

So, I just received a text.  My Magenta Unlimited 55 price lock guarantee is not being honored.  I was told by a representative the plan featues would not change, but the price now can; I was also told my plan is retired when I said it was now discontinued.  (I am not sure why that word was being used.)     Additionally, the page that lists all the information about the Magenta Unlimited 55 plan features is no longer available on the website.  I asked a service representative to email or text me a copy of the features of the plan so I can comparison shop with other plans, both in and out of the TMobile sphere, but she said she could not send it; she could only talk to me about it.   I am realizing a  $12 increase which equates to a 15% hike. I am feeling duped. I found multiple articles on the internet talking about the price lock guarantee on the Magenta Unlimited 55 plan.  Way to support your senior customers, TMobile!

Sure seems like a bait and switch.  Recruit us with a price guarantee, then increase prices! Shameful

Deerling wrote:

bait and switch. Unethical…

I too am on the 55+ plan and was told by T Mobile service representatives / had in writing on original documents when I first enrolled that i had a price lock guarantee!!! WHAT happen to that? Thats false advertising. I will switch to another company because that's just lying to your costumers and i want no part of a company like that. 

gjc_tmhi wrote:

Are they saying our Magenta 55+ is no longer a qualifying rate plan ?????  

 

If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge (“Recurring Charge”) for the period that applies to your Rate Plan, or if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). La garantía de precio fijo está limitada a tus Cargos Recurrentes y no incluye, por ejemplo, funciones adicionales, impuestos, recargos, o cargos, por funciones o Dispositivo adicionales.

Not an attorney but sure seems like bait and switch to recruit us with a price lock guarantee, then raise rates.  Class action perhaps?

I just filed my complaint with the FTC this afternoon.

When we signed up for a 55+ account 6.5 years ago, we were promised that the rate would never increase. 

I called customer service and they alternated between “we never promised that” and “that wasn’t a contract”. 

I would like to hear from management what the policy is here and how to arrange to keep our rate fixed as promised.

I too recall being promised price for life. Customer service is of no help at all. Time for a class action lawsuit.

The January 2017 T-Mobile announcement from John Legere can be found here in full:  https://www.t-mobile.com/news/press/un-carrier-next   It’s also on the Wayback machine in the event they go ahead and delete it, and I’ve printed out and downloaded a copy as well.

Despite T-Mobile personnel trying to tell me it's unclear, or that they're only obligation is to pay my final bill if I decide to leave because of a price increase, they can't change this iron-clad "Un-contract" after the fact. There's nothing in that agreement that's unclear, nor anything about paying my final bill.

Because I got nowhere on their PM chat on Facebook, or on a phone call with one of their managers, I've gone ahead and filed an inquiry with the FCC, as well as the Antitrust Division of the DOJ. Maybe something will come of it, and maybe not, but it's worth a try, as T-Mobile clearly is in breach of contract. They waited until the dust settled from their merger with T-Mobile, which took a 4th carrier off the board, which confirms the fears of those who claimed the merger was anti-competitive. It wouldn't surprise me to see a class action lawsuit brought over this as well, and I wouldn't be opposed to being a party to that.

The part I marked red below seems important for protecting our options.  From the Terms & Conditions link provided by an earlier poster:
 

¿CÓMO PUEDO DISPUTAR MIS CARGOS?

Si tiene preguntas sobre su factura o desea disputar algún Cargo, comuníquese con nosotros visitando www.T-Mobile.com, llamando al 800-937-8997 o 611 desde tu dispositivo, o escribiéndonos a T-Mobile Servicio al Cliente, P.O. Box 37380, Albuquerque, NM 87176-7380. Clientes residentes en Puerto Rico may contact us at www.T-Mobile.com, by calling 1-800-937-8997 or 611 from your Device, or by writing to us at: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn.: Customer Care Manager. Si esto no resuelve las cosas, por favor avísanos por escrito. Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or Charge. Si no nos notificas por escrito acerca de tu disputa dentro de ese período, no podrás iniciar un reclamo mediante arbitraje o ante un tribunal. If you accept a credit, refund, or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved, and T-Mobile shall be released from all liability regarding said dispute. Unless otherwise provided by law, you must pay disputed Charges until the dispute is resolved.