Precio Fijo

What a crock… are you able to dispute that ?

Copied from T-Mobile’s written response to the compliant I filed with BBB.

We regret any concerns (name) has regarding their billing and we appreciate the opportunity to respond.  From April 28, 2022, to January 17, 2024, T-Mobile began offering Price Lock on new account activations on qualifying rate plans.  Price Lock guarantees that accounts activated with a qualifying rate plan, within the enrollment period, would not be subject to a price increase, so long as the account remained in good standing and the customer remained on the qualifying rate plan.  If a customer migrates to a new plan not covered by Price Lock, the Price Lock guarantee will fall off the account given the customer is no longer on a qualifying rate plan.  Our records indicate that (name) activated on December 1, 2021, therefore was not eligible for the price lock guarantee. 

Manofintegrity wrote:

good2geaux wrote:

In response to the complaint I filed with the BBB, I received a call from T-Mobile "Corporate" on a recorded line.  The man started the conversation by repeating T-Mobile's claim that the plan I enrolled under did not include a price lock guarantee.  I responded that was not what I was told when enrolled, because we chose T-Mobile's Magenta 55+ specifically due to the guarantee.  The call was short since he was going to repeatedly read the T-Mobile script denying they ever promised not to increase prices.

I got a similar call last week.  The caller was polite, but seemed oblivious to the fact that our Magenta 55+ plans were plans with a promise that the cost would NEVER go up!  They're trying to hang us up on the term "Price Lock".  I don't care what the terminology is, or when the term "Price Lock Guarantee" came into being.  The bottom line is that I was told at sign up for the plan, that the price would NEVER go up as long as I maintained the plan.  I'm no expert in language, but that seems pretty plain to even me.

TBH, The way that I see the ‘Price Lock Guarantee’ from a legit, almost legal standard:

1. The price would never go up … for the end user/account as long as you maintained the account.  Simple.  T-Mobile can change the rate for 'new users' for those accounts or if there are changes (i.e. adding a new line, user changing from Max to 55, etc).
2. We’ll pay your last month should be if you choose to leave because T-Mobile is not wanting to honor their plan change.  1 month isn’t much, many may have $1000 in device payments that are not considered ‘recurring service charges’
3. T-Mobile can give ‘service credits’ to properly keep its plans legit as part of their ‘guarantee’.

The so-called guarantee is mostly worthless to customers, as it primarily pays for you to leave with 1 month payment, ‘if’ you contact them within 60 days.

I almost laughed today as my local radio station played a commercial for T-Mobile advertising the 55+ plan for $30 per line… I am going to station to try and get copy of that 

Ronmobile wrote:

It seems T-Mobile's tactic is to take us all around and around in circles, hoping to frustrate us into either giving up or moving to another mobile service. If they have (at least) half a brain, management must surely know that people will walk, and they are perfectly willing to let that happen.

However ……………….

We are all dealing with a matter of principle, which simply put is ….. you made a bargain with us, your alleged "valued customers", and from what I'm reading we all kept our part of the bargain, but T-Mobile feels they can just walk away from that bargain, even worse to deny to our faces that we ever had a bargain, assuming we their valued customers (Magenta = Senior Citizens) are senile, delusional, naive, gullible, and certainly stupid. I absolutely believe this because I personally have been involved in many banking mergers and sat around management's planning table discussing customer impacts on merger related issues which certainly include pricing impacts/changes. Strategy always included rules that made sure customers should not feel the impact (pain) of merger or industry relate changes, because our original promise was our word and that word was sacred, superseding profit or share holder value. That my friends is the very principle T-Mobile has chosen to violate. This violation of principle should now be reflected in their brand, which ultimately impacts profit and share holder value. T-Mobile's management must have forgotten (or ignored) what happened with the Budweiser beer debacle that so negatively impacted the Anheuser Bush brand (link to an interesting retrospect  article)

https://www.cnn.com/2023/06/20/business/bud-light-controversy-recovery-anheuser-busch-duplicate-2/index.html

People – we have the purse so we have the power, and speaking proudly as a member of our Magenta 55+ family we need to fight for our principles, and simply put is “your word is your bond”, and that is not just a catch phrase or marketing ploy.

As a next step for me, I'm filing a complaint with the BBB, communicating with my personal family members about this issue asking them to also spread the word to friends, and I have a T-Mobile store front in my neighborhood (where I opened the mobile account) that I will be visiting to have face-to-face conversation with the staff. While I'm always civil, I'll certainly be using a tone that other customers in the store will hear.

Keep fighting for the principle at hand.

You're right on every count!  Integrity is the key, and we MUST find a way to force them to honor their promise regardless of their tactics.

good2geaux wrote:

In response to the complaint I filed with the BBB, I received a call from T-Mobile "Corporate" on a recorded line.  The man started the conversation by repeating T-Mobile's claim that the plan I enrolled under did not include a price lock guarantee.  I responded that was not what I was told when enrolled, because we chose T-Mobile's Magenta 55+ specifically due to the guarantee.  The call was short since he was going to repeatedly read the T-Mobile script denying they ever promised not to increase prices.

I got a similar call last week.  The caller was polite, but seemed oblivious to the fact that our Magenta 55+ plans were plans with a promise that the cost would NEVER go up!  They're trying to hang us up on the term "Price Lock".  I don't care what the terminology is, or when the term "Price Lock Guarantee" came into being.  The bottom line is that I was told at sign up for the plan, that the price would NEVER go up as long as I maintained the plan.  I'm no expert in language, but that seems pretty plain to even me.

Amen 

It seems T-Mobile's tactic is to take us all around and around in circles, hoping to frustrate us into either giving up or moving to another mobile service. If they have (at least) half a brain, management must surely know that people will walk, and they are perfectly willing to let that happen.

However ……………….

We are all dealing with a matter of principle, which simply put is ….. you made a bargain with us, your alleged "valued customers", and from what I'm reading we all kept our part of the bargain, but T-Mobile feels they can just walk away from that bargain, even worse to deny to our faces that we ever had a bargain, assuming we their valued customers (Magenta = Senior Citizens) are senile, delusional, naive, gullible, and certainly stupid. I absolutely believe this because I personally have been involved in many banking mergers and sat around management's planning table discussing customer impacts on merger related issues which certainly include pricing impacts/changes. Strategy always included rules that made sure customers should not feel the impact (pain) of merger or industry relate changes, because our original promise was our word and that word was sacred, superseding profit or share holder value. That my friends is the very principle T-Mobile has chosen to violate. This violation of principle should now be reflected in their brand, which ultimately impacts profit and share holder value. T-Mobile's management must have forgotten (or ignored) what happened with the Budweiser beer debacle that so negatively impacted the Anheuser Bush brand (link to an interesting retrospect  article)

https://www.cnn.com/2023/06/20/business/bud-light-controversy-recovery-anheuser-busch-duplicate-2/index.html

People – we have the purse so we have the power, and speaking proudly as a member of our Magenta 55+ family we need to fight for our principles, and simply put is “your word is your bond”, and that is not just a catch phrase or marketing ploy.

As a next step for me, I'm filing a complaint with the BBB, communicating with my personal family members about this issue asking them to also spread the word to friends, and I have a T-Mobile store front in my neighborhood (where I opened the mobile account) that I will be visiting to have face-to-face conversation with the staff. While I'm always civil, I'll certainly be using a tone that other customers in the store will hear.

Keep fighting for the principle at hand.

Joycher wrote:

I just edited a long post about being told 4 different stories.  When I went to republish, it's now going to moderators to approve it.  LOL.  You've got to be kidding.

I'm seeing that as well now. T-Mobile discovered they have a "few" unhappy subscribers.

From the comments I'm reading, we're all being read to from the same script. And the T-Mobile reps, either they're being grossly misinformed, or they're outright lying to us. The agreements we have from T-Mobile are clear, and they're trying to scam us into thinking that the new agreement with the "60-day guarantee of no price increase or we pay off your bill if you leave" predates our older no price increase guarantees. 

Likely, if they're not forced by FCC/FTC/State Attorneys General/DOJ anti-trust, they'll have to be forced to honor our agreements in the courts, if a law firm is willing to take up a class action lawsuit. In the words of John Legere, "This is bullshit!"