Forum Discussion
How to get a refund on wrong charge of prepaid service?
Hi, I recently transferred my number to other carrier. But T-Mobile prepaid service charged monthly payment through Auto-pay service. I thought it would be automatically stopped but it charged...
Try contacting Tmobile support using messenger one of T-Mobile’s social media accounts like Facebook or X.
Hyunwoo Choi wrote:At the time, the Verizon call center agent had a conversation with T-Mobile's port-out team and me. We were in the same call at the same time. So T-Mobile already knew I was porting out.
There's a difference between Customer Care knowing you were porting out and you asking for your account to be closed. If you intend on ending service with a service provider for anything. Always make sure you are very clear when doing so, like making sure the close your account after porting out.
