20 years and leaving

I don't think they are idiots. I think they are under trained and given scripts to use which never answer your questions or solve problems.  

I couldn't agree more. After over 50 phone calls since May 31st, I'm done. Calls going straight to voice mail, phone not ringing and nothing in voice mail even though I get a notification is ridiculous. It is screwing with my health. Lost my food stamps for 2 months because I didn't show up for an appointment I didn't know I had (they left message I never received), I lost my place in line for a stem cell treatment trial after waiting for 6 months. Like you, these are not small things. Last night after 2 hours and 10 minutes with 3 "specialists" they wanted my credit card number for a deposit on a device which would boost coverage. That should have been sent free of charge months ago. I really don't think Tmobile even reads these posts. At 67, I have had a cell phone all of my adult life and have never been treated with such disregard. I cringe every time one of their commercials comes on, all lies. Never had a problem with Sprint and the minute they put the sim card in my phone I have had trouble. The police have been to my home 3 times for "well checks" because my doctor and friends couldn't get a hold of me. Tomorrow will be my last day with them and I am leaving a $100 dollar credit behind, it means nothing. Good luck to you and shame on Tmobile. 

covonda wrote:

I have been a Sprint customer since 1999.

My daughter has a similar problem.  She's trying break off 3 phones from MY account and NOBODY at T-Mobile can help her.  Not online; not on the phone; not in person.

Wheres the customer service AND are they hiring idiots now???

Idiots? A little harsh, Covonda? JFC...

I have been a Sprint customer since 1999.

My daughter has a similar problem.  She's trying break off 3 phones from MY account and NOBODY at T-Mobile can help her.  Not online; not on the phone; not in person.

Wheres the customer service AND are they hiring idiots now???

lizoliver914 wrote:

See pictures below

Where are the pictures?

covonda wrote:

I have been a Sprint customer since 1999.

My daughter has a similar problem.  She's trying break off 3 phones from MY account and NOBODY at T-Mobile can help her.  Not online; not on the phone; not in person.

Wheres the customer service AND are they hiring idiots now???

She can't do it by herself, if it's your account you need to give permission for those numbers to leave your account.

covonda wrote:

I have been a Sprint customer since 1999.

My daughter has a similar problem.  She's trying break off 3 phones from MY account and NOBODY at T-Mobile can help her.  Not online; not on the phone; not in person.

Wheres the customer service AND are they hiring idiots now???

nope..theyre sticking to what theyre supposed to do..which is not allow anyone other than the Primary Account Holder (PAH...which if you are the one that pays the bills then YOU are the PAH)..make any changes to the account including removing lines..unless you had a TMO employee add your daughter to the list to make such changes..which only you can do..

so long story short..you called them idiots for doing their job...which is the same job they would have done if Sprint and TMO didnt merge..same rules for Sprint as well. and Verizon..and ATT..

I agree! I've been with Sprint for 22 years.... Not only since the merger has customer service become ridiculously awful. Somehow these agents get away with actually telling you they're refusing to help after the merger they even started denying an agreement I had with Sprint's Corporate office he literally told me "they didn't have to honor it because that person no longer works there"?!?! Really? I am only seeing this because I was here to see if anyone else was having issues since we were forced to switch our SIM cards? Because I went from having amazing service to terrible service that is constantly dropping, not getting my calls, the new voicemail is glitchy, text messaging is hit or miss, and my supposed expanded coverage is non-existent! My phone might be a little old it is a Google pixel 4 XL but that is only two generations older than the current one on the market... And it worked perfectly up until July when they forced me to switch my SIM card! And really there's literally no reason that I should be without coverage in the middle of Baltimore City! I lose my data coverage when I walk into buildings and while I'm driving (using navigation).... Everything just drops. And it doesn't look like anybody has a real answer nor does it seem that T-Mobile is responding to any of the concerns regarding the lack of service since the switch? It sad this is happening especially to those of us who have been loyal customers for a long time! No one deserves THIS! And loyalty especially through a merger should be rewarded not punished. T-Mobile please address this issue it's obviously happening to more than just a handful of us. 

LisaMarie739 wrote:

I agree! I've been with Sprint for 22 years.... Not only since the merger has customer service become ridiculously awful. Somehow these agents get away with actually telling you they're refusing to help after the merger they even started denying an agreement I had with Sprint's Corporate office he literally told me "they didn't have to honor it because that person no longer works there"?!?! Really? I am only seeing this because I was here to see if anyone else was having issues since we were forced to switch our SIM cards? Because I went from having amazing service to terrible service that is constantly dropping, not getting my calls, the new voicemail is glitchy, text messaging is hit or miss, and my supposed expanded coverage is non-existent! My phone might be a little old it is a Google pixel 4 XL but that is only two generations older than the current one on the market... And it worked perfectly up until July when they forced me to switch my SIM card! And really there's literally no reason that I should be without coverage in the middle of Baltimore City! I lose my data coverage when I walk into buildings and while I'm driving (using navigation).... Everything just drops. And it doesn't look like anybody has a real answer nor does it seem that T-Mobile is responding to any of the concerns regarding the lack of service since the switch? It sad this is happening especially to those of us who have been loyal customers for a long time! No one deserves THIS! And loyalty especially through a merger should be rewarded not punished. T-Mobile please address this issue it's obviously happening to more than just a handful of us. 

lizoliver914 wrote:

Over 20 years of being with T-Mobile.  I have left.  See pictures below; my file complaints started around August 19th or the week after.  I had no data and cell service the moment I left my house.  When I called the auto said "problems in your billing area with no eta".  This went on for 2 plus weeks.  I am an uber driver and could not make a living. 

This upsets me to tears so I wish not to go into the details again but I am certain you can read it on my file.  Also I have attached some of the folks in my area that have been complaining as well.  Your folks treated me like I was crazy and like the problem was with me and when I asked for compensation - I was hung up on; I was promised then I was hit with a full payment on my bill or else.  NOT COOL TO TREAT YOUR 20 YEAR LOYAL CUSTOMER

I know you are a giant company and don’t care about little me so it doesn’t matter to you my complaint and that you are losing little one customer me but I still wanted to send this in and say my bit.

Bye!

To TMobile – I am just a number!

Wow, I got hung up on too for asking them to solve a problem. Yes, you should have been compensated. Did you report to the FCC?  They do mobile phone complaints and will investigate. Es gratis