After latest update, GS9 keeps defaulting to Cellular Preferred over Wi-Fi calling

T-Mobile you are the provider. Find a fix and get  it released. Gracias.

Hello, TMO are you there?? 

Wait you cant hear me cuz my stupid phone keeps unilaterally switching my WiFi call preference to Cellular when I’m right next to my router.

Im having the same annoying issue with my S8.

Fix it! or Im switching carriers. BTW, been with TMO since '96.

This is getting ridiculous.  My wife's phone (S9+) has now started doing this since her most recent update as well.  A new update on my phone in the meantime hasn't fixed it.

We have to keep our phones in airplane mode to keep them from switching back to "cellular preferred", which won't work because of the weak signal here. Since "Cellular Preferred" sees a barely-there one-bar cell signal, it will not even try the WiFi calling. We start missing calls and texts.

Since BOTH of our phones are now doing it, this is something T-Mobile’s update has doing to our phones since the recent updates.

T-Mobile, please fix this ASAP.

My wife and I just switch to T-Mobile and get the Samsung Galaxy note20 for each of us and both of our phones constantly notify us every minute or two that it switches back and forth on preferred network or Wi-Fi and it's super annoying we have to put our phones the silent in order to get any peace.

It shouldn't need to switch back and forth as in our bedroom where we spend most of our time is where my network setup is located including my Wi-Fi router and I get very poor cell phone service where I live so there should be no question on whether or not it needs to switch or stay on WiFi so I don't know why it's switching.

Magman687 wrote:

tmo_amanda wrote:

¡Hola, @drinktigermilk​!

 

Unfortunately, this is the first post that I've seen around the Support Community regarding WiFi calling taking a back seat to cellular after updating to Pie. We're still working to get answers on why this is happening and what we can do to fix it. In the meantime, we're using this thread: Official Android 9.0 Pie Discussion Thread to track user-reported issues related to Pie. When we have more info, we'll be sure to post it over on the linked thread.

This issue is not solved please do not mark it as such I'm using a Galaxy note20 as well as my wife is using the same phone and a lot of people are having this issue right now

seeing as how this issue was for the S9 and was posted a year ago...it was resolved.

fireguy_6364 wrote:

Magman687 wrote:

tmo_amanda wrote:

¡Hola, @drinktigermilk​!

 

Unfortunately, this is the first post that I've seen around the Support Community regarding WiFi calling taking a back seat to cellular after updating to Pie. We're still working to get answers on why this is happening and what we can do to fix it. In the meantime, we're using this thread: Official Android 9.0 Pie Discussion Thread to track user-reported issues related to Pie. When we have more info, we'll be sure to post it over on the linked thread.

This issue is not solved please do not mark it as such I'm using a Galaxy note20 as well as my wife is using the same phone and a lot of people are having this issue right now

 

 

seeing as how this issue was for the S9 and was posted a year ago...it was resolved.

My apologies if I came across rude that was not my intention at all however I don't see where this was resolved I may possibly be overlooking it but I've read through this thread several times thank you for your time and assistance

fifth313ment wrote:

Magman687 wrote:

fifth313ment wrote:

Magma I was talking to the piece of work above you that posted (fireguy). This was never resolved and it's NONE of his business anyway. What is he doing in a thread that he's not experiencing the issue? I've had this issue for months now and it's driving me to the point of insanity. I had lived in an area with great signal and then I moved to a new home my wife and I bought that's in a T-Mobile dead zone. It's so bad I sometimes get the non-smoking sign on my signal notifier. So I'm not sure if this actually started sooner than August as I've always had WiFi calling disabled. But now that I need it, it simply doesn't work and notifies me every few mins that its changing the setting I selected, WTH?! Why would thisbevennbe turned on EVER?! If I set wifi calling to cellular priority or wifi why does T-Mobile care? And they make sure you can't disable the WiFi notification. Now I can use package disabler to disable the WiFi calling system app but I need wifi calling sadly enough now due to t-mobiles crappy signal. And when you go to report signal issues to T-Mobile they send you to a petition to get towns to allow towers?! What?! Just redirect a current tower or refit it with another antenna array?! This has me on my last nerve as I'm losing business because of it and T-Mobile doesn't even have the decency to respond?! 

Sorry I meant to reply to the other guy not you LOL however you're experiencing the same thing my wife and I are experiencing and I hate the fact that when I manually select Wi-Fi to take priority within 5 minutes it changes I think it should be up to me to choose what I prefer which is the exact same point you're trying to make is ridiculous that something so simple has gone on for so long.

I'm hoping one of their text representative or just anyone that works for them sees these messages and tries to fix it I've been on the phone with him a couple times and they just don't seem to understand what I'm trying to tell them.

Also if the program worked correctly it wouldn't be an issue however I can't understand for the life of me why sitting 15 feet away from my high-end gaming router with five bars of 5G Wi-Fi service it would choose one bar of 3-g over the Wi-Fi connection anyways lol but it does

Check your wifi connectivity as mine always gives me the notification when I lose wifi signal for even a plot second. So I get the message in my house at least 40 times a day on the weekends and like 15 during the week as I'm at work most of that time. As soon as I go to my bathroom which is on the other side from my router it happens. When I go into my garage, same thing, etc. So you need to make sure you're not losing connection. Check your wifi router logs to see if you are. I too have a gaming router, Asus AX11000 which is a $500 router and works great. I don't know why this stupid optimizing wifi is even a thing. If I set it to "A"  it should not try to switch to "B" for ANY reason! 

Thankfully my Wi-Fi is not dropping out hopefully soon they will resolve this issue however considering how long it's been going on I almost have the feeling that they don't care that and the fact that none of them have responded to any of these messages

fifth313ment wrote:

😁

Magman687 wrote:

fireguy_6364 wrote:

Magman687 wrote:

tmo_amanda wrote:

¡Hola, @drinktigermilk​!

 

Unfortunately, this is the first post that I've seen around the Support Community regarding WiFi calling taking a back seat to cellular after updating to Pie. We're still working to get answers on why this is happening and what we can do to fix it. In the meantime, we're using this thread: Official Android 9.0 Pie Discussion Thread to track user-reported issues related to Pie. When we have more info, we'll be sure to post it over on the linked thread.

This issue is not solved please do not mark it as such I'm using a Galaxy note20 as well as my wife is using the same phone and a lot of people are having this issue right now

 

 

seeing as how this issue was for the S9 and was posted a year ago...it was resolved.

My apologies if I came across rude that was not my intention at all however I don't see where this was resolved I may possibly be overlooking it but I've read through this thread several times thank you for your time and assistance

no worries.. this original issue popped up a year ago specifically with the S9..the most recent blooper though now covers not only the S9 but pretty much all the way up to the newest released Sammy devices...which came in a couple months ago after a security patch if im remembering right..

fireguy_6364 wrote:

fifth313ment wrote:

😁

 

Magman687 wrote:

 

fireguy_6364 wrote:

Magman687 wrote:

tmo_amanda wrote:

¡Hola, @drinktigermilk​!

 

Unfortunately, this is the first post that I've seen around the Support Community regarding WiFi calling taking a back seat to cellular after updating to Pie. We're still working to get answers on why this is happening and what we can do to fix it. In the meantime, we're using this thread: Official Android 9.0 Pie Discussion Thread to track user-reported issues related to Pie. When we have more info, we'll be sure to post it over on the linked thread.

This issue is not solved please do not mark it as such I'm using a Galaxy note20 as well as my wife is using the same phone and a lot of people are having this issue right now

 

 

seeing as how this issue was for the S9 and was posted a year ago...it was resolved.

My apologies if I came across rude that was not my intention at all however I don't see where this was resolved I may possibly be overlooking it but I've read through this thread several times thank you for your time and assistance

 

 

no worries.. this original issue popped up a year ago specifically with the S9..the most recent blooper though now covers not only the S9 but pretty much all the way up to the newest released Sammy devices...which came in a couple months ago after a security patch if im remembering right..

Unfortunately I got my phone and so did my wife after this update was implemented but after doing research it is just as you suggested after a security update a few months ago this problem started hopefully they will fix it as it's rather annoying not life-altering unless of course you're my wife and then it's the worst thing ever LOL

across the board from what i can tell minus one or two that are only really affecting the TMO side and i believe a couple vice versa only affecting Sprint...last rumoured fix for one or two of them was creating different issues so their original rumoured  fix release date was yeeted until they get it all figured out..

most issues you see spring up will affect a certain type of device..like for example the S10 and its other variants..when you start to see the issues spread across not only the same device type AND newer variants as well as jumps over to the Note series… it isnt something you typically see….well with Apple from time to time..but nothing like this lol