Forum Discussion
Anyone fed-up with horrible coverage from TMobile
This is a Description of our Complaint with T-Mobile and the BBB:
For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and they insisted that it was just a matter of time for their coverage and service to noticeably improve and they offer a nominal remporary discount to keep us from switching over. As expected, the coverage and service not only did not improve but got worse. After another 12 months have gone by and everyone in our household having being fed up with dropped calls failed messages in lack of connectivity, we have decided to switch over to another carrier. When I call T-Mobile to inquire about the process, they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. This should be unacceptable!
they might have also adjusted the direction of the antenna. if they made some adjustment to cover more of a certain area that might also explain what youre seeing on your side. all you can really do is have them put in a network ticket for you. i recommend the Facebook/Twitter route over calling in or trying to use chat.
for the past 4 months in Carteret NJ service went after having service for yrs of no problems I.T Can't figure it out I.T don't call back customer service is not the same sadly we are going have to cancel our Plans SMH
Sadly, that is a metric companies care about. They believe loyalty will save them from poor product service. My wife has been a customer for 15 years but she too tires from the poor network performance.
T-mobile will only care about their business when they start losing ours.
T-Mobile keeps telling me that they are working on the terrible service (but yet they want you to pay for the service that is expected) for like 2+ years. Dropped calls (constantly), texts not going through, turtle speed network and hotspot ( like having aol right now), constantly trying to pull something over on you that cost you extra, but the kicker was telling me if I upgrade from an iPhone 11 to a iPhone 13 it would fix all my problems, which I did right then, I was so desperate. T-Mobile service continues to be worth maybe half of the money I pay them every month, and that's giving them way too much credit. T-Mobile hasn't done anything to help me, I came over from sprint. I'm taking the time to get my experience with them out to as many people as I can to help them so they don't experience what T-Mobile put me through. There's no excuse for it. D. Berg
they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. This should be unacceptable!
Frederick 9204 wrote:
I have had service say 5g and can't call out it will say call failed. It drops calls constantly I can't send or receive texts or I have to download the texts. I just restarted my phone and got 52 texts I missed from the last 2days. This all started after the merge with sprint it is a terrible company now
T mobile should be sued for faults advertisement. There 5 G sucks so bad your phone will show you have 5 G but will be as slow as lte. There's no way t mobile. Can stand up to there claims. Lier lier lier
califshadow wrote:
Don't believe the map or the lies! After many months a knowledgeable T-Mobile technician stated" you will never get reliable service in your location". T-MOBILE has lied at all times since we signed up! Use the FCC speed test app..If you factually comment on their service, they will just remove and block you from their sites!
If you're in California, @califshadow , contact CPUC and file a complaint persuant to TMobile/Sprint agreement of +50Mbps at 94% of rural California and 99%,of California. Dr. Douglas Sicker has been appointed for compliance in this regard
I have had T-Mobile for years now. Decided a year ago to go with their internet service. It was fantastic up until 3 months ago. We constantly have to restart the gateway, move the tower, etc. It's also our cell phones that aren't getting service/data. We have called, returned the tower and got a new one and STILL we have issues. It's absolutely ridiculous, especially knowing we use to have great service!
Verizon's service is a little different than what T-Mobile has deployed, but some of the logic is still the same. Where T-Mobile had 2G/3G, they have 4GLTE / 5G. T-Mobile's 2G was 1900MHz only and primarily limited in range by timing. 4G LTE/5G limits are more on signal quality. Signal quality on 4GLTE / 5G use higher order modulation (i.e. trying to squeeze more data out of a signal requires clean signal) I have had 4G LTE at +15 miles. The one benefit that makes up for this is that T-Mobile 4G LTE/5G runs at 600MHz/700MHz in addition to 1900MHz and above. Lower frequencies are beneficial for longer range. Verizon ran 1X CDMA, at 850MHz (low band) which gave probably the best range you could get. Like 2G GSM on T-Mobile, capacity was limited (CDMA was still better in this regard).
Call your state or federal rep / FCC to get service fixed/updated if T-Mobile won’t do what is required.
