Anyone fed-up with horrible coverage from TMobile

You will have to file a ticket with TMobile to find out.

Greatride, BOY HOWDY AM I FED UP! T-Mobile has lied, stolen, and inconvenienced me (often because of THEIR FAULT) so many times I want to start screaming and never stop. I have ADHD and OCD. I am meticulous in telling people what I want or need. When I first joined T-Mobile many years ago I very clearly told the rep I could only tether by phone since I rent a converted garage. Even though separate from the main house the city still classifies it as the same location and you cannot have two utility bills in the same location. I was told that would be fine and pointed to an "Unlimited" package. I quickly found out the package was not really "Unlimited". When I passed 50GB I got throttled. When I got throttled the internet got slower but at least it still worked. Lie #1. Lie #2 was not discovered until years later when I finally paid off my phone. I had hoped paying off the phone would mean a MUCH leaner bill. It was still high. I asked a rep why it was still so high. He checked and discovered an international calling package had been bundled in WITHOUT my knowledge. I had zero use for such a package. I had no reason to call internationally AT ALL. For years I was being charged for something I did not want or need. I immediately got it taken off but the damage had been done. Hundreds of dollars wasted. About this time T-Mobile was offering to 55 and older a free trial for a T-Mobile modem. Since it came directly from T-Mobile it would solve my problem. Also the package would lower my phone bill, I was told. I was jumping over the moon. This could solve all my issues. I took it home, giddy with excitement. It worked for 20 minutes and then shut down. I tried it in different locations in the room. 20 minutes then shut down. I took it back to the T-Mobile store. They said they had a newer model and I should try that. This one was sleek but wouldn't even turn on. At all. I took it back. They told me that I had to ship it back to T-Mobile. They gave me a shipping label and a box. I still had to pay for packing materials and tape.I shipped it immediately. Then I got a bill for the modem that never worked! I went to a store and had them look it up. It HAD been delivered on time, I was told. I should not worry, T-Mobile will "catch up" and take it off the bill. So, I am pet sitting in Los Angeles a few days later. Pet sits are like my mini vacations. I have no access to cable or even TV at home. (but I do have a lot of DVDS) When I pet sit I bring my desktop and enjoy high speed internet, I watch their streaming channels and relax. T-Mobile shuts off my phone service without warning. I have to  contact them by internet to find out what happened. I can still call T-Mobile through the cell though.I have to endure their needlessly treacherous voicemail system. Screaming "HUMAN! HUMAN! HUMAN!" so loud the neighbors must have been concerned. Finally I get a human. She checks and reports that yes, T-Mobile shut off my phone because they are charging me for the modem despite returning it before the free trial expiration date. We have an issue with the pin. I did not remember it. (turns out I had it written down in my little password book but I was confusing it with my password) For some reason, she got cut off. She called me back but then got cut off again. By now I had already wasted hours. I guess she gave up because she did not call again. I resolved to call back the next day, maybe their issues would be resolved. I called the next day. Same issue with the voicemail system. Finally got a human. This guy, Kevin James (if that is really his name) finally solved all my issues, and when he explained about the pin, I realized I had it in my password book. He got the $69.00 reversed. What NOBODY ever could reimburse however was all those years of wasting hundreds of dollars on something I had not asked for, nor all the time wasted and the emotional toil. I get VERY angry. Like if there was a punching bag there I would have left it in shreds angry. I've taken Anger Management but AM does not address corporate f@#$ery. More recently, T-Mobile shut off my phone because I was 2 days late paying the bill because I had mixed up the date. (also, what ever happened to the five day grace period?-oh yeah, corporate f@#$ery) I got a supervisor and she was one smug ball of slime.When I mentioned all the things T-Mobile has put me through, she had the gall to say; "It's the customer's responsibility to know their billing." then she added "We reversed that $69.00." Yeah, moron, you did! BECAUSE IT WAS YOUR COMPANY'S FAULT!!! But of course, she doesn't mention ANY compensation for countless lost time or the accumulation of stress. Because there was no compensation for that. Meanwhile with every merger my internet has gotten slower. I noticed immediately after the mergers of Sprint and Mint, my internet got vastly slower. Then the setting up of 5G towers. Now my internet is nearly a paperweight. To add insult to injury, if you read the Terms Of Service T-Mobile not only shields itself from a Jury Trial, but also shields any partners, third party vendors, and company employees. What this means is if you want to sue. You have to sue by arbitration. T-Mobile knows that arbitration is costly, that you are likely going to be saddled with a lawyer that actually works for T-Mobile, and that the reward, (IF you even had the slightest chances of winning) is much smaller than what one might get from a Jury Trial. That means that Samsung cannot be bothered when it's updates ruin their phones. As they did mine. I cannot receive messages in a timely manner because Visual Voicemail always says it's empty. The only time I see that I have a message is when it pops up in a notification, usually a half hour later. I go to V.V., it still says empty. But if I click directly on the notification it takes me to the message. I've lost jobs because of this since I could not answer in a timely manner. As a film maker, I use my phone's camera a lot. Despite not having it on (in fact, making sure it has NO permissions) Bixby just decides to ruin shots for me by suddenly intruding. Also, again, despite looking it up and unclicking permissions, the phone will just suddenly decide to flip video upside down. Sometimes it completely shuts off while filming, I have missed so many things because of this. Yet, Samsung is shielded by T-mobile. Finally, one final lie from a T-Mobile rep that has caused me inconvenience and even emotional turmoil. I had to change my numbers years ago. I asked SPECIFICALLY for a "clean" number, an unused number. Rep said, "No problem". There was a problem. They gave me Linda Pace's number. I have no idea if Pace is dead or just didn't do her due diligence in notifying all her friends, doctors, etc… that she had a new number. For years I constantly got calls from friends and corporations looking for Pace. The most heartbreaking one was a father who left a message saying."Linda, I know how much you cared for my son so I had to call you to tell you he just passed away." I had to call back and say, "I am so sorry about your son. But this is not Linda Pace's number." Nobody should have to be put through that emotional task because of a corporations lack of "Good Faith."

wdunnington wrote:

T-Mobile really likes to pile the icing on their . My T-Mobile bill just went from 118.00$ to 130.00 without any type of permission or information. Cannot tell if any type of improvement of crappy service or coverage. T-Mobile has gotten away dishonest representation. enough people need to complain to the PUBLIC UTILITIES COMMISSION. AND FILE LAWSUITS FOR INTENTIONAL MISREPRESENTATION.

You can file there, but id recommend starting with the BBB.  Your issue is billing, so BBB/CPUC are your best bets after "customer care".

The terms and conditions mean nothing because it takes awhile to learn your service sucks!

I coukd have read everything and it wouldn't have changed a thing!

We were told to switch sim cards before porting over to make sure we had good service at our house and it seemed we did so we switched over.

Over the last 3 months i have almost never had a call that wasn't dropped or very hard to hear at times, my wife and I drop around 5 to 7 calls a day between each other (basically every single one!

Huge stretches of interstate where verizon never dropped a single call are now complete DEAD zones!

I have found about a dozen spots where calls now drop every single time where verizon never missed a beat!

Forget inside a building! HA! That's a total joke! And again with verizon we had zero issues! 

Well today I've finally had it! We're going to the verizon store today and seeing what we can do about going back! 

I have been a customer for many years and have been a happy customer.  Two month ago the service got so bad. I now have dropped calls frequently and no cell reception at night.  There are times that even if I have a 3 bars, it won't send the text message. Supposed to have 5g coverage.  Even have a new 5G phone.  Looking for a new provider.  Even have friends in Florida that are having problems.  What is going on with the cell services.

We switched from ATT 3 or 4 months ago.  Our cellular service is atrocious.  They claim we are in a boosted 5G zone, whatever that means.  I'm seriously considering eating the cost of the phones to switch back to ATT.  We know it's not just our location because our daughter lives in downtown Oakland and has the same problems.  How can a major provider have such terrible phone service?

Greatride wrote:

This is a Description of our Complaint with T-Mobile and the BBB:
For the past almost 3 years we have had all of our family cell phone lines with T-Mobile. We switched over from Verizon about 3 years ago because we responded to a promotion offered by T-Mobile whereby offered much better coverage at much better prices. Turns out that their marketing in advertising campaign was misleading and inaccurate at best. From day one, the coverage and reception was below any basic level of acceptance causing phone calls in messages to drop or fail at a rate off three failed for one success. After a few months, I complained with T-Mobile, they profusely apologized and told us to be patient because they were in the process of rolling out their new 5G Network and also merging their Network with sprints, and they said that the coverage and service issues will greatly improve in a matter of weeks or a couple of months at the most. When this didn't happen, I called to request a transfer of service and they insisted that it was just a matter of time for their coverage and service to noticeably improve and they offer a nominal remporary discount to keep us from switching over. As expected, the coverage and service not only did not improve but got worse. After another 12 months have gone by and everyone in our household having being fed up with dropped calls failed messages in lack of connectivity, we have decided to switch over to another carrier. When I call T-Mobile to inquire about the process, they told me that we're free to switch over but they're going to charge us retractively rebates and fees that they have waived because we're not meeting the term of our contract. And my question to them what kind of compensation do we get for the 3 years of failing to provide the most basic service that we have been faithfully paying in full for almost 3 years. We'll know that these are tactics that these types of companies use to hold people hostage regardless of whether they are the ones at fault in causing you to leave. This should be unacceptable!

I would file an FTC complaint. 

Definitely BBB → FTC → FCC route.

BBB/FTC/FCC are just a low level form of arbitration.

if you're in California, you might have a better leg to stand on.  CA FTC Sprint merge requirements are pretty tight for service.

https://docs.cpuc.ca.gov/PublishedDocs/Published/G000/M333/K367/333367934.PDF

The Decision orders the merged company to implement the following to benefit consumers:

 Provide 5G wireless service with speeds of at least 100 Mbps to 99 percent of California’s population by the end of 2026, and 300 Mbps to 93 percent by the end of 2024.

 Provide 5G wireless service with speeds of at least 100 Mbps to 85 percent of California’s rural population, and speeds of at least 50 Mbps available to 94 percent of California’s rural population, by the end of 2026.

 Have fixed home Internet access available to at least 2.3 million California households, of which at least 123,000 are rural households, within six years.

 Maintain or improve current 4G LTE service quality and coverage for existing customers during the transition to 5G. 

 Offer the low-income California LifeLine program for as long as it operates in California, and enroll at least 300,000 new LifeLine customers.

 Increase jobs in California by at least 1,000 compared to the total number of current Sprint and T-Mobile employees.

 Other important commitments relating to diversity, reporting, and rural infrastructure deployment.

Not only is T-mobiles coverage terrible (I never had any issues talking with Verizon) but when I was lured in because of promotional lies. I was told that if I switch to T-mobile I would get Netflix and MS365 for free. After the deal was done, I was told I could get one or the other not both. So, I opted for MS365. Two moths later I still have not received my MS365. I am trying to switch back to Verizon but I need to pay off my phones. There is no where on my dashboard to allow me to pay off my devices. I have called customer service several times and they are clueless as to how I can pay off my phones. 

Additionally, when I called customer service about a month ago to enquirer into my MS365, they told me that they would send the MS365 in my dashboard under promotional resumptions shortly. They said to wait a few hours and it should be there. I logged into my account later only to find it was not my account but another customers account. That is right, I use my user name and password but was it was another persons account. A total PII violation. I reported this to customer service the CEO, President, the Business Group and the President, Consumer Group. It took two day for them to correct the botched issue.

T-mobile is just a bad company, with bad coverage and bad customer service.

T-Mobile really likes to pile the icing on their . My T-Mobile bill just went from 118.00$ to 130.00 without any type of permission or information. Cannot tell if any type of improvement of crappy service or coverage. T-Mobile has gotten away dishonest representation. enough people need to complain to the PUBLIC UTILITIES COMMISSION. AND FILE LAWSUITS FOR INTENTIONAL MISREPRESENTATION.