Are you guys going to acknowledge recent service & network issues???

Unless its in an urban area, T-Mobile won't really acknowledge much until it makes it to a local TV news story.  I.e.  Los Angeles, NYC or a large region outage (county, state or multiple states).

My service problems started 6/19 too. After resets, the signal was OK for a short phone call with tech support. Once I had time to troubleshoot and counter the notion that the phone was fixed, my problem was escalated. Finally, I received acknowledgement that T-Mobile is doing "upgrade enhancements" in my area.

Reps on 611 or T-Mobile support app will typically get you to customer care, which will run you through the ‘standard’ 

• reboot device
• check for software updates
• restablece tus configuraciones de red
• check your SIM / refresh from ‘their’ end

Typically this does not do much unless your device has a bug or 2 (rare, but it does occur)

Local reps then open a 'trouble ticket', and often do not get back with an issue.  I've had times where it does work, and many where it does not, and ticket is just for fluff (i.e. modernization / maintenance … for 8 years of issue).

If you want to port or get beyond those … file a BBB complaint, and T-Mobile will call you.

Im also having the same issue with the service and network since 6/19/23 jumping from 5g to no service. 

ThaCurlGod wrote:

I created a Tmobile account just for this. For the past 2 days, about to go on 3 days my Iphone has been jumping between 5g & SOS. Using wifi doesn't help because thats out. A day without service? Fine, things happen. But 2 days with no service & no word about it from your carrier is a red flag. At least assure your customers who are still being charged when they dont have service that you are aware of the problem & are working on it. I guess i should start looking at finding a new network carrier. Smh.

you SHOULD look for a new carrier..i mean wow...what carrier has a network down for 2 days? uh yeah..none of them but TMO..the rest are by far more on top of such things..im willing to bet if you took a look at their network coverage forums there would be zero complaints about their network being down...ever...whole forum would be just empty...

This is basically a user to user forum with some tmobile moderation that don't have account access so you need to contact Tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter or use live chat and reports this issue.