Forum Discussion
Can't make or receive calls to other numbers on my account
We have 4 phones on our account and 3 of them, as of the same time today, cannot make phone calls to or receive phone calls from each other. The call will ring once and go straight to voicemail. We can make calls to and receive calls from the 4th phone on the account as well as other phones not on our account.
This is not the first time this has happened, but last time it resolved within a few hours. This time it has been almost 12 hours. I went to a local store the last time it happened and they had no idea how to fix, suggested I call TMobile. The issue resolved so I never did call, but it is back now.
Has anyone else experienced this? Any ideas how to fix? This is not a new account, it is over a year old., No recent upgrades, we all have Samsung Galaxy S22s.
We have been having this same problem on our account, on and off, for more than a year.
Let’s be clear; this is no a device problem nor is it a roaming issue. I have the most problems getting these calls when home in my apartment, which is most definitely in-network on the maps, as is my sister's house a few minutes away. There are 4 phone lines on our account, and at times none of them can call one another without it going straight to voicemail and immediately appearing as a missed call on the receivers phone - when said receiving phone never ran - but calls from other cell phones or landlines ring the phones normally.
And between those 4 lines we have two Pixel 6's, two Samsung A32s (one of which was broken and replaced by protection plan last fall) and a Galaxy S10e. Whatever is causing this is not going to be fixed with standard device troubleshooting steps. Our account also isn't really new. We were with Sprint for years and were transitioned to the T-Mobile side of billing and account-management about 2 years ago now.
Every indication is that, for reasons I can't fathom, this is an account/network problem. And this problem got a lot worse at the end of 2023 - been basically a weekly occurrence since last October.
Have you tried logging into your my.t-mobile.com account to pay your bill that way? You can also see if the chat is available while you are logged in or you can reach out to T-Mobile via direct message on Facebook or Twitter to make sure roaming is enabled on your account and for further troubleshooting.
As soon as I get back to the United States am switching to another carrier I can’t even call to to pay my bills which is due in two days this is very frustrating
I paid for unlimited text unlimited calling and data I can’t make calls and I can’t even make any calls to call customer ser
Have you tried powering off the devices experiencing issues for at least 5 minutes each to allow them to refresh their connection to the T-Mobile network?
