Customer service is almost as bad as actual phone service

T-Mobile's service is been VERY bad for me. Often times I'm unable to make phone calls, send text messages, receive text messages, or use the internet.

I've spent countless hours on the phone trying to find a solution with tmobile reps. They are usually kind, but due to utilizing a network with poor signal, are unable to offer any solutions that address the problem.

Eventually I was offered a cell spot to use in my home (where I frequently have no service). I thought this would absolutely solve my issues as my 1gb/s internet is being utilized to create a signal... turns out all of the same issues occur. Yes I have wifi calling turned off. Yes I've turned off 5g. Yes I've tried resetting my bands. Yes I've tried turning on airplane mode and back off. Yes I've reset my phone... and to be honest I do this almost daily. There is no solution that I've found to get access to the T-Mobile network with any respectable level of consistency. When I need it to work, most often times it does not.

My analysis: their network costs less because it's inferior.

I'm concerned  going back to Verizon will not yield the same level or service I had before because I will be a 'new' customer and deprioritized (price will also be drastically higher). Hope internet ISPs don't jack up prices soon because I'm 100% reliant on wifi at my home to work and communicate with other people.

I'm so distressed I made the decision to switch to T-Mobile. It has caused me issues multiple times/day professionally and personally. For example, right now I'm not able to recieve text messages from family members about a trip to see someone whose spouse recently passed away. To say I'm very angry with my decision is absolutely the nicest way to put it.

Don't pay attention to the ads, if you have cell phone service that works more than 50% of the time, keep what you have. If not, you'll end up another sad t mobile story like us.