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KJS

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Joined 4 years ago

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Re: Dropped Calls /Can't Dial/Person on other line cant hear me
My phone indicates I have 5 bars of service in my home. I typically do not move or walk while making calls but am seated to try and improve call quality. I've requested a new SIM card and installed it at least twice. Done everything else Despite having "full" signal and being stationary, my Note20 Ultra 5g is unable to consistently make/receive/maintain calls while exclusively utilizing the Tmobile network or utilizing wifi calling with the booster provided by Tmobile.
3 months ago Place SyncUp & IoT
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Re: Dropped Calls /Can't Dial/Person on other line cant hear me
It's been happening ever since switching over from an alternate carrier. Moving to T-mobile is one of the worst things that's happened to me in the past 3 years. I'm unable to maintain or consistently call others. Signal is lost for about 1-3 minutes every 10 minutes of a call if I do get connected. Got a booster to use my home wifi to try and fix the issue but it's still occurring. Don't know if I can dedicate more time to speak with Tmobile reps as I've already spent over 30 hours on the phone with them and have not seen any positive results. At some point I think I'll just have to bite the bullet, go to another carrier and pay 2-5 times what I was paying previously since I lost all of the promos I had accumulated over 10 years of service with them. If anyone has something that has improved their call quality, please let us know! About 2 years ago I accepted my phone does not work for making phone calls. Have been working a remote job where online applications are primarily used for communication and my internet works well so it has not been a deal breaker yet. I am getting fed up with it as I'm not able to talk with the IRS regarding some clerical errors, call family or set up appointments with the mechanic without putting in an extremely high level of time and effort to get a simple phone call to go through.
3 months ago Place SyncUp & IoT
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Re: Customer service is almost as bad as actual phone service
T-Mobile's service is been VERY bad for me. Often times I'm unable to make phone calls, send text messages, receive text messages, or use the internet. I've spent countless hours on the phone trying to find a solution with tmobile reps. They are usually kind, but due to utilizing a network with poor signal, are unable to offer any solutions that address the problem. Eventually I was offered a cell spot to use in my home (where I frequently have no service). I thought this would absolutely solve my issues as my 1gb/s internet is being utilized to create a signal... turns out all of the same issues occur. Yes I have wifi calling turned off. Yes I've turned off 5g. Yes I've tried resetting my bands. Yes I've tried turning on airplane mode and back off. Yes I've reset my phone... and to be honest I do this almost daily. There is no solution that I've found to get access to the T-Mobile network with any respectable level of consistency. When I need it to work, most often times it does not. My analysis: their network costs less because it's inferior. I'm concerned going back to Verizon will not yield the same level or service I had before because I will be a 'new' customer and deprioritized (price will also be drastically higher). Hope internet ISPs don't jack up prices soon because I'm 100% reliant on wifi at my home to work and communicate with other people. I'm so distressed I made the decision to switch to T-Mobile. It has caused me issues multiple times/day professionally and personally. For example, right now I'm not able to recieve text messages from family members about a trip to see someone whose spouse recently passed away. To say I'm very angry with my decision is absolutely the nicest way to put it. Don't pay attention to the ads, if you have cell phone service that works more than 50% of the time, keep what you have. If not, you'll end up another sad t mobile story like us.
2 years ago Place Coverage & Signal
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Re: TMobile used to be great
I signed up in September of 2020. Ported our numbers over from Verizon. Worst decision I've made for a while. No service in my house. Walk 1000 ft in any direction and 5g works fine. Bought 3 brand new phones and was supposed to get a great deal with discounts on them. Have only received half of what we should (reduction in monthly device payments). Outstanding balance doesn't reflect any discounts or the $1000 plus charge they put on my card without any itemized bill. All 3 phones still say I owe more than I should after accounting only for the monthly payments. I've spent over 40 hours on the phone (over wifi connection because my phone can't maintain audio connection in my house - cuts out for 30 seconds-2monutes very frequently. Usually is not working for 25% of a call) discussing issues with CSRs on the phone. They never follow through on anything. I felt like the luckiest person alive when 2 months after signing up they finally applied the insider discount code I had (I had to give it to them over 4 times and repeatedly call them to get it applied). If you're thinking about switching to T-Mobile I have advice for you. DO NOT DO IT. They say you get what you pay for... you don't with T-mobile. I'd switch back to Verizon in a heartbeat if I didn't supposedly have over $3000 of outstanding devices payments. May have to look into getting a lawyer soon... not that it will help with anything related to tmobiles lack of service but might be able to get me out of paying more than I owe for the devices that don't work on their disfunctional network. I know all cell phone companies suck, but this is far worse than I ever could have imagined.
4 years ago Place Accounts & Services
33Views
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I typically do not move or walk while making calls but am seated to try and improve call quality. I've requested a new SIM card and installed it at least twice. Done everything else Despite having \"full\" signal and being stationary, my Note20 Ultra 5g is unable to consistently make/receive/maintain calls while exclusively utilizing the Tmobile network or utilizing wifi calling with the booster provided by Tmobile. 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Moving to T-mobile is one of the worst things that's happened to me in the past 3 years. I'm unable to maintain or consistently call others. Signal is lost for about 1-3 minutes every 10 minutes of a call if I do get connected. Got a booster to use my home wifi to try and fix the issue but it's still occurring. Don't know if I can dedicate more time to speak with Tmobile reps as I've already spent over 30 hours on the phone with them and have not seen any positive results. At some point I think I'll just have to bite the bullet, go to another carrier and pay 2-5 times what I was paying previously since I lost all of the promos I had accumulated over 10 years of service with them. If anyone has something that has improved their call quality, please let us know! About 2 years ago I accepted my phone does not work for making phone calls. Have been working a remote job where online applications are primarily used for communication and my internet works well so it has not been a deal breaker yet. I am getting fed up with it as I'm not able to talk with the IRS regarding some clerical errors, call family or set up appointments with the mechanic without putting in an extremely high level of time and effort to get a simple phone call to go through. 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Often times I'm unable to make phone calls, send text messages, receive text messages, or use the internet. I've spent countless hours on the phone trying to find a solution with tmobile reps. They are usually kind, but due to utilizing a network with poor signal, are unable to offer any solutions that address the problem. Eventually I was offered a cell spot to use in my home (where I frequently have no service). I thought this would absolutely solve my issues as my 1gb/s internet is being utilized to create a signal... turns out all of the same issues occur. Yes I have wifi calling turned off. Yes I've turned off 5g. Yes I've tried resetting my bands. Yes I've tried turning on airplane mode and back off. Yes I've reset my phone... and to be honest I do this almost daily. There is no solution that I've found to get access to the T-Mobile network with any respectable level of consistency. When I need it to work, most often times it does not. My analysis: their network costs less because it's inferior. I'm concerned going back to Verizon will not yield the same level or service I had before because I will be a 'new' customer and deprioritized (price will also be drastically higher). Hope internet ISPs don't jack up prices soon because I'm 100% reliant on wifi at my home to work and communicate with other people. I'm so distressed I made the decision to switch to T-Mobile. It has caused me issues multiple times/day professionally and personally. For example, right now I'm not able to recieve text messages from family members about a trip to see someone whose spouse recently passed away. To say I'm very angry with my decision is absolutely the nicest way to put it. Don't pay attention to the ads, if you have cell phone service that works more than 50% of the time, keep what you have. If not, you'll end up another sad t mobile story like us. 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Ported our numbers over from Verizon. Worst decision I've made for a while. No service in my house. Walk 1000 ft in any direction and 5g works fine. Bought 3 brand new phones and was supposed to get a great deal with discounts on them. Have only received half of what we should (reduction in monthly device payments). Outstanding balance doesn't reflect any discounts or the $1000 plus charge they put on my card without any itemized bill. All 3 phones still say I owe more than I should after accounting only for the monthly payments. I've spent over 40 hours on the phone (over wifi connection because my phone can't maintain audio connection in my house - cuts out for 30 seconds-2monutes very frequently. Usually is not working for 25% of a call) discussing issues with CSRs on the phone. They never follow through on anything. I felt like the luckiest person alive when 2 months after signing up they finally applied the insider discount code I had (I had to give it to them over 4 times and repeatedly call them to get it applied). If you're thinking about switching to T-Mobile I have advice for you. DO NOT DO IT. They say you get what you pay for... you don't with T-mobile. I'd switch back to Verizon in a heartbeat if I didn't supposedly have over $3000 of outstanding devices payments. May have to look into getting a lawyer soon... not that it will help with anything related to tmobiles lack of service but might be able to get me out of paying more than I owe for the devices that don't work on their disfunctional network. I know all cell phone companies suck, but this is far worse than I ever could have imagined. 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