Forum Discussion
Customer service is almost as bad as actual phone service
Having switched from Verizon Wireless to T-Mobile about 20 months ago, I have regretted the decision almost from Day 1. I did it for the lower monthly payments, and those have come true. However, t...
Yep. I live between Portland and Beaverton, OR. My cell service is non-existent without the 4G CellSpot in my living room. If I go out to the end of my driveway, I don't even have enough service to make a phone call.
I have to drive maybe ½ mi away to get enough service to make a phone call.
As long as my internet stays up, everything is fine. However, if the power goes out the internet goes out and I have to get in my car, drive ½ mi away (back toward Portland) to get enough service to report the outage to the power company.
TMO must get a cut rate at the contract agency where they hire their customer support people. They're all long on big smiles and happy horseshit but NONE of them are worth the oxygen they consume in terms of providing any kind of customer service.
If you escalate past the front-line service people, you're usually connected by some other 'droid who thinks he's God's gift to the universe and "why are you bothering me with your petty problems anyway". This person will to his damnedest to just piss you off so that you hang up or send the call back to a front line person (who is completely clueless so you have to start over at the beginning of the story).
