Forum Discussion
Customer service is almost as bad as actual phone service
Having switched from Verizon Wireless to T-Mobile about 20 months ago, I have regretted the decision almost from Day 1. I did it for the lower monthly payments, and those have come true. However, t...
fubar wrote:
The first- & second-line people only say "I'm sorry for the inconvenience"...no admission of any kind of problem at all. The "executive response team" member admitted they knew all about the coverage issues in my zip code and that they weren’t going to do anything about it. S/he advised me to find another carrier.
Your experience isn't far from what id consider as the norm. Fortunately, for me, the coverage issues are areas that i visit/travel through.
Ive been often given the "you should find another provider" speech often by TMobile execs after many escalations. It seems that for some areas, they'll pay you off to leave, rather than fix the issue.
