Forum Discussion
Have not received Magenta Max service since May. TMobile keeps charging me each month and rfusing to unlock the phone I paid offg
I stopped getting my Magenta Max unlimited data and cell service in May. It just stopped working and technical support didn't fix it. No data use or cell service since then. 3 months without service.
I tried to get them technical to fix it for A MONTH until I finally stopped my Autopay in June. I told them I was canceling payment until I got the services I had already paid for and credit for being without service.
T-Mobile has continued to charge me the FULL Magenta Max price every month since May while fixing nothing. Antagonistic customer service scumbags refuse to stop charging me OR fix the issue OR let me out of the contract they voided OR unlock my phone that I paid off.
TMobile insists I "have service" when I can't make calls, have used 0 mobile data, and they stopped all my Magenta Max amenities like Netflix.
It's extortion. It's fraud. It's theft. I need help
My number being assigned to me is not the basis of my service. I don't have service, they have not provided it for 3 months.
I tried getting it to work with technical support until part way through June. I am a disabled person on a fixed income. The contract became voided and I stopped paying in June.
They can't charge me for a contract they have long since voided. I haven't had Magenta Max since May. They failed. T-Mobile needs to stop fraudulently charging me.
I have paid off the phone and they are completely scamming me
You are paying for your number. Whether you use any calling, texts, or data. That number being assigned to you is the basis of your service. A part of the SIM Unlock Policy conditions is that you must not have a past due balance with T-Mobile. By the sounds of it, you have a past due balance, which means T-Mobile will not SIM unlock your device.
Política de desbloqueo de SIM | Desbloquea tu dispositivo móvil | T-Mobile
What troubleshooting methods have you tried? What device are you using? Have you tried replacing the SIM card? Have you performed a Network Reset in your devices settings?
