Forum Discussion
how do i report a dead zone?
Recently moved to land o lakes FL, we have absolutely no service both call and internet even though some areas we get 3-4 bars and says LTE. I have to use our cable WIFI to make calls. We frequent Wesley chapel where the new outlet mall is off SR54 and I75 and it's even worse. Absolutely terrible considering major roadways should have coverage especially in a high population area. About to switch to Verizon if this doesn't get resolved soon. Why pay for a service that is useless? How can we get more coverage in this very quickly growing area?
You could bring the lack of coverage in that area to the attention of Support. Expecting things to change in a few weeks, if at all is unrealistic. If it is the result of a tower that needs repair. Dispatching people when there is a shortage of workers that maintain and repair cellular towers, especially during a pandemic, is going to take longer than normal. If it is an actual dead zone. Perhaps the issue why there is no service there yet, is because you mention it is a growing area. Obtaining the site and permits to construct a new cellular tower and get it up and running all takes time.
The entire Lake Worth, Fl downtown area can't get service inside buildings. 1 bar outside. It's been this way for 2 weeks. Nobody at t-mobile store or 611 knows how to fix it (or they tell me to reboot my phone)
Maybe here will get some attention from people that know how to fix it?
The El Centro California location is very spotty. I have the Pixel 6 Pro and the phone goes from 5G UC to LTE constantly. Some mornings I have 5G or 5G UC in my neighborhood and then just 30 minutes later it's LTE for a few miles. This interrupts phone calls, music and is a safety issue. The Zip Code is 92243. The street intersection of the neighborhood is South Clark Road and West McCabe Road. Please respond with an update.
read the post marked as an answer above..you will need to call in or contact TMO through one of their social media platforms and put in a network ticket to have it looked at.
this can not be done on the site here.
We were also Verizon customer for decades and were happy with their service, but they kept raising the price.
T-Mobile is cheaper, and I was able to get rid of Spectrum internet to save even more.
However, T-mobile's internet gateway requires at least 1, 3 minute reboot every day. This is unacceptable as we travel a lot and have security monitors we need access to. When the gateway loses connection to the internet, you MUST reboot to get it to reconnect. ( according to their support and my experience )
Looks like we will be forced to return to Verizon which provides much better cellular coverage in my area.
Literally nobody gave him the correct answer. You report interference / rural call completion to the FCC, they then notify T-mobile who is required to respond.
https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744
There is a dead zone in my area I would like to report. The area is in zip code 92591 Temecula, CA. It's almond Margarita Road The signal is always dropping if on a call. I'm sure I don't notice as much when I'm at home because I'm on my WiFi when I'm home.
I’d recommend calling 611 or using social media (Twitter/Facebook) to report the issues.
Oddly, cellmapper looks pretty decent in that area.
