Forum Discussion
how to leave a good customer service review?
- Hace 2 años
@HeavenM can pass the word up the chain.
I've had t-mobile for 5 years with my mom then eventually switched over to T-mobile with my husband but under my name now for about a year. Every representative I've talked to has been absolutely amazing the last representative Archer I talked to about my payment arrangement and he went above and beyond for me, my daughter has a pre MRI phone appt coming up and my phone was going to get shut off, my daughter is a 1 year old who's suffering from headaches and Archer was able to extend my payment to the day I get paid and I was in tears! My heart was sinking, heavy chest pains, anxiety the whole 9 and after I spoke to him a weight was lifted off my shoulders, I'm so thankful for him, you have no idea! There is still people who care enough to help. I'm a pay it forward person I always have been I care for elderly and I make sure my job is done in an outstanding manner and Archer really made me believe that I'm not the only person that would be there in a way you can't imagine someone would be there for you. I just want to call my t-mobile representatives family after these last three calls! The second one was Ray he was so kind and helped me with my phone that isn't charging but I think I just need a new one. I have so many more of their names written down but those are the only ones I can think of but I try to remember names so I can leave reviews. I'm so thankful for t-mobile I've seen terrible reviews but I can't wrap my head around any of the negative comments, I've never had issues with them and I've been with them for 6 years now I've had all the issues you all have talked about but never did they not come to my rescue and I will be thankful and loyal to you till my life is done! God bless you all! Thank you thank you thank you. 🙏
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