how to leave a good customer service review?

MariaI wrote:

I am a new customer to T-mobile as of mid Oct. 2023.  The entire experience so far has been terrible and continues.  It seems that the right hand does not communicate with the left hand.  It took three days to get my service up and working and I had to go to a store (had no phone service).  Then someone changed my plan without my authorization.  Then Apple promo did not work.  Each time I try to check on the status of a rebate it asked me to login at least 3 times.  I get so many insignificant emails from t-mobile even though I have unsubscribed.  Still waiting on switch and keep payment of my phone even though I submitted documentation.  Some reps are better than others, but overall the experience should not be this difficult.

cant answer the rebate delays but usually if if youre having network issues not long after changing carriers its due to the former carrier taking their time to let your number go..

if you started off fully fresh with a new number then thats all on TMO botching that one up. did they by chance give you a temp number for a few days at the beginning?

Valentina@t-mobile was a awesome and wonderful help today with my bill I’m happy to still be a customer she gave beyond great service 10/10 I was please thank you!

I am a new customer to T-mobile as of mid Oct. 2023.  The entire experience so far has been terrible and continues.  It seems that the right hand does not communicate with the left hand.  It took three days to get my service up and working and I had to go to a store (had no phone service).  Then someone changed my plan without my authorization.  Then Apple promo did not work.  Each time I try to check on the status of a rebate it asked me to login at least 3 times.  I get so many insignificant emails from t-mobile even though I have unsubscribed.  Still waiting on switch and keep payment of my phone even though I submitted documentation.  Some reps are better than others, but overall the experience should not be this difficult.

I truthfully have NEVER had an experience worse than the "customer service" line at t-mobile. Somehow my email did not get attached and they did not grasp that for THREE HOURS. I got transferred over to someone else they claimed to be "tech support" literally over 8 times, and each time they put me thru the same steps that did nothing and they were not tech support. I have no choice but to keep this home internet but I have so so disappointed with the team here. I swear they weren't even listening. Works cannot express the anger I experienced working with these people. The only one that really listened, her name was Jill. So kudos to her. 

My account says you're my rep. You should know. I've been through some real crap over the past several months with Tmobile customer service. Your company has run me in circles, mistreated me, and made me look like an idiot to my employees and my customers.  After 17yrs with you folks, I'm severing ties with huge hostility!!! You're company mischarged me $2200 l for a phone that was not warranted.  Your company admits to that mishap and has taken months to remedy the situation. I refused to pay money until the bill is zero out. That was agreed upon on a recorded line. I don't understand why they didn't immediately remove the charges on the bill. It's taken months at a few hundred dollars each month. I reminded them we agreed I'm not paying any money until the bill is at a zero balance.  So, if they want to take a year to give the bill credits, then they'll be eating a year of monthly service as well.  Fix it immediately and we move forward business as usual. During this process, they've disconnected my phones 3x. Now, they tell me I owe for 3 months of service, and there's nothing they'll do about it. That is against our recorded agreement of a zero balance in order to move forward. Never-the-less, you are disconnecting my business phones now, so I'll move on to Verizon after 17yrs with your company. At this point, I'd say what your company has done is a disgrace. The front page of your signin page says 100% customer satisfaction. Well, I guess that page is just for show. Not only am I not happy, but I've been wronged by your company very badly. 

I would love to give a huge thank you to Majayannjoyce@T-Mobile today. Honestly, she gave such amazing customer service, very professional, knowledgeable, and kind/patient. I felt very comfortable to talk to her as she addressed my many questions! What great service ! She made transferring plans and changing my number a breeze when it was such a process with calling the respective users of responsibility. She was so great through the process, I couldn't thank her enough. I truly believe she should be recognized for her excellent service. She made a complicated process actually enjoyable for me as her personality and professionalism made it such a delight. Thank you Jayann for your help today honestly. T-Mobile, you have such a great employee!! 

Like many others on this board, I'm going out of my way to try to find a way to recognize outstanding customer service.  When it is exceptional, it is worth nothing.  I spoke with Nacole on the main customer care phone line today.  I was having problems with my trade in for a new phone and getting the right bill credits.  I did not expect things to end up in my favor at the end of the call.  But she was patient, helpful, and took extra steps to make things right.  I could not be happier and she should be commended for her work today.  ¡Gracias!

I would like to write an EXCELLENT review for the 151-D store in Monkey Junction (Wilmington) North Carolina. I had a MAJOR issue and Morgan and Devin fixed it for me.  Caleb helped with the final assist.  I REALLY appreciate the fact that these folks are professional, polite and knowledgeable.  The are very competent and so very thoughtful  even though it was a busy time and there were other customers!!!

Thanks so much to this great team!

Atentamente,

Paula Peterson

Carolina del Norte

I spoke to Marrisa@T-Mobile and she was awesome! I had to put her on hold a few times to get information needed and she was super patient and friendly throughout the whole call. Marrisa had to connect me with my old carrier to get more information and the call dropped but she made sure to call me back! I appreciate her help so much and she's an amazing asset the T-Mobile. I just joined the T-Mobile family and she made my issue an easy one. Thanks again Marrisa!!!

I received excellent service yesterday from Taviann at the care Care Team. I hope this was her name, you know how it is… She went out of her way to tailor a plan to my needs. Thank you very much.