my galaxy S 21Ultra keeps dropping internet access

timpatfrancg wrote:

I have had my phone for 2 years and all the sudden, I have no internet or access when i leave my house.  I am not technically savvy and have tried all I know, does anyone else have this issue.

 

Hey there @timpatfrancg Just wanted to check in here to see if you are still seeing issues with your data. We do have an Problemas de datos e Internet | Asistencia de T-Mobile page that runs through some basic troubleshooting for data and internet issues. You say you're not tech savvy so it is hard to assume what steps you have already done. Checking the settings switches is usually the first thing. Make sure Airplane mode is off, Wifi can be on, but Mobile Data should also be on. When you leave the house, what data indicator do you see next to the signal bars? 

We are happy to help further if you can share a little more information about what you have already tried.