Forum Discussion
Network Congestion
I would like to know if there is a way to modify the home internet gateway to run with 4g data rather than 5g? Yes a bit backward question I know, but the T-Mobile home gateway I have is clearly suff...
Tbh, the gateways run both 4g lte and 5g… and at the same time (5g NSA mode).
You're more than likely a victim of deprioritization. Check the stats values on your Tmobile gateway for the advanced metrics for signal on both 4g lte and 5g
I've been calling TMobile every month since Sep to complain about congestion ever since they did work on our tower on Sep 22, 2023.
I first got TMHI in Aug 2022 and was getting 200mbs until Ian knocked out our local towers on Sep 28, 2022. They got them fixed in late Dec 2022. Between Jan 2023 and Sep 2023 our speeds came back to 90-140 mbs. Then we lost all cell signals on Sep 22, 2023. I called TMobile support and they explained tower work was being done.
When services were restored we saw as little as 2mbs!! I waited a week before calling tech support as was told all had been upgraded. Then I started tracking.
I noticed we had speeds over 100mbs from 11 pm to 6am. Gradually speeds were reduced after 6:30 am. By 10 am speeds were 20mbs and by noon they were 0-2mbs. Then around 1pm they would begin increasing until by 8 pm they were back to 20mbs. Weekends are different. We are not seeing any daytime speeds drop below 30mbs on weekends.
So I called support again and was told the towers were “fine” and my problems were due to network congestion.
I waited a month and called back in Nov and elevated again to Tech level. They ran tests, told me it was congestion and wanted to sell me a hot spot. I declined. Called in Dec. This time they explained how to reset my Arcadyan and sent some sort of refresh signal to it. Despite being noon, the speeds increase from 3mbs to 26mbs for about 20 minutes then back down to 4mbs the rest of the day.
So I see where a new cell tower was mentioned, that doesn't suffer from congestion like my Arcadyan does. Can someone tell me the name of it? I would like to request that model when I call Support this month.
I don't have any other options. I live in a rural area, no cable. Can't get microtowers or satellite or starlink either. I have a booster antenna in order to get the cell signal from the Tmobile tower. Tmobile is working fine except during weekdays 8am to 5pm which is when I need to be able to log in and do business stuff. So overcoming congestion with a better router seems to fit my needs best.
Gracias.
