No voice service: Temporarily turned off by your carrier

I hate that you're going through that and unfortunately T-Mobile won't be able to help  They give temporary solutions and many of their agents don't have a clue how to fix it. I don't know if I said it in my earlier post but I have other phones on my account and they work just fine but the Motorola phones don't work. I had to use a different phone that I owned from Metro until this promotion is paid off just to have service and that's a shame because I'm still paying for this phone. There's no way that you should not have no Wi-Fi when your service is not working it doesn't make sense  I've even had their reps tell me to just use WiFi . What? Then what am I paying for? At best you might get someone from the retention department to give you a credit as I did but it was a one-time thing.  If you don't owe that much pay it off and get a different phone. I really hated that cuz I really love Motorola phones but they just don't work good on T-Mobile and that's my experience.