Forum Discussion
Phone cuts in and out regardless of wifi or LTE
I have a Samsung 8 with T Mobile. The phone is not damaged. Since the Covid 19 pandemic, my phone has been cutting in and out during calls, sometimes will not send text messages, and it does not seem to matter if I turn my wifi on or off, though sometimes the phone works better with the wifi off. It is very frustrating. I haven't moved, and nothing has changed...the only think I can think of is that either there are too many people in my area because they are at home during quarantine, or that T mobile's signal is crappy right now... please help? Gracias
When you take a look at the signal, does it fluctuate or stay solid? I'm also curious if it's only happening when you message or call specific number? A great place to start is using our Solucionar problemas de señal / sin servicio | Asistencia de T-Mobile page for steps on how to help.
oh my bad..mine is a s10e and my husband has a note 10.
S10e vs Note 10 .. only difference should be the case itself. I also mistakenly put in B41, which isn't on those devices. I think I also mistaken you having the S8 to the original poster.
another quicky test would be to put your sim card into his phone and his into yours..see if the problem follows or not. if the problem stays with your device then it might be something going on with the phone itself. if the problem follows it might be the sim card itself.
Hi - I'm having the same issue. I got an iPhone 13 last year and recently I'm being told that the call cuts in and out (regardless of incoming or outgoing). I have wifi calling disabled, have btw 2 and 4 bars (it varies a lot) and when I make a call it often takes a while to connect (doesn't matter if I'm in the house). Trying to figure out the root cause and how to troubleshoot. I did not have this issue with Verizon. My home is in the 5G map area too. Any advise / suggestions would be so helpful!
I went with T-Mobile 2 years ago. Brought an older iPhone 8 from Verizon & bought husband a new tcl flip phone. Service was fine. About 2 months ago both phones started with the intermittent dropping of portions of conversations. Called T-Mobile. Tried resetting network connections & making sure iOS was up to date. The TCL phone was never on the network. Does not use WiFi. No resolution to issues. Wound up purchasing 2 new phones. Bad decision. Got iPhone 15 plus and another flip phone for husband a Sonim XP3. Still have same issues. Have chatted with T-Mobile & talked to them more times than I can count . Have made sure iOS up to date. Reset network. Restarted phones. Turned WiFi calling on & off. Changed from 5G to LTE. No resolution. Can see the cell tower from my backyard. And again the flip phone is not using WiFi and has the same issue. They thought it was my internet but if one phone is not connected to it that can't be the issue. I even called my internet provider and they say same thing. Our internet is fiber optic & very fast. It must be T-Mobile.
