Forum Discussion
After latest update, GS9 keeps defaulting to Cellular Preferred over Wi-Fi calling
I have very poor (but existent) cellular coverage in my home. I had no problems with setting Wi-Fi preferred for all of my calls/texting prior to the latest (large) update. Now, I can select Wi...
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Unfortunately, this is the first post that I've seen around the Support Community regarding WiFi calling taking a back seat to cellular after updating to Pie. We're still working to get answers on why this is happening and what we can do to fix it. In the meantime, we're using this thread: Official Android 9.0 Pie Discussion Thread to track user-reported issues related to Pie. When we have more info, we'll be sure to post it over on the linked thread.
Since last Android update my Galaxy S9 is driving me nuts. Tells me via notification with a beep that wi-fi is optimized every 10 minutes and phone refuses to retain wi-fi preferred setting. I live in a high rise where wi-fi works but I'm up high and cell service competes so calls are dropped and have a vacation home with practically no cell coverage so wi-fi is vital. I'm about ready to give up on T-Mobile. Wi-fi service is a great feature but it stopped working and when you call technical support they have never heard of the problem. There are some screws loose in this system. All these messages about the same or similar issues and technical support knows nothing? Why have this idea exchange?? A high up technical support person told me it was other applications on my phone causing the problem. Samsung says its T-Mobile's fault. T-Mobile says its Samsung's fault. I am exploring other carriers as I write this. I just cannot understand why this problem cannot be fixed NOW. All the advertising to recruit new customers and T-Mobile will be losing old ones. Wi-fi use with the cell phone is very useful -- but not having it so screwed up. Should they not admit that there is a BIG problem and get it FIXED. This company seems totally and completely unresponsive and irrational.
