Good signal/bars but no network connection many times daily

I have been experiencing this same thing off and on for quite some time. In my case though calls don't always go through. So I will have full 5G bars but the internet goes out. When this happens, I try to call my voicemail and it looks like it connects but I don't hear anything. Then it all works again. I have called tech support a few times. The solution is to reset the network settings and reboot. While that helps, the issue reemerges. It is not a fix. I broke down and called tech support again last night… It certainly illuminated things for me.

The rep I spoke with last, I believe Kiel (outsourced most likely), must have thought that I am stupid. He "fixed" the issue by having me set the phone to 4G/3G/2G (essentially prevent the phone from using 5G). THEN this individual tried to tell me that when I go to an area with good 5G connectivity that my phone would connect - nevermind the fact that he had me turn 5G off. Add that -LIE- to the fact that I AM within 5G signal and I was one p-o'd customer. All in all, T-Mobile support is next to absolutely useless (and infuriating). Also, this issue is CLEARLY a 5G issue. The only reason I went out and bought a new phone that supports 5G was due to T-mobile's "push" for 5G.

I have been a customer for just shy of 16 years. That will end soon.