Forum Discussion
New Phone not Connecting to T-mobile Network
Hello, I bought a new phone, the Kyocera 702KC. It is fully unlocked and when I popped my SIM in, it gave me a bar and I attempted to make a call, in the middle of the ringing, I got disconnec...
Naffanaffa wrote:
I bought it as T-mobile's main band for LTE is 4, which the phone supports. SO it is supposed to work, right?
The phone also has to support T-Mobile's VoLTE system which is not stated in the specs I saw. Unfortunately compatibility of BYODs is entirely the responsibility of the customer. Maybe if you could provide the FCC ID of the phone I could research it some more. The FCC ID is an alphanumeric code about 7-9 digits long like "R7BJ6U43". It's found either on a sticker or in the Govt Info page in Settings menu.
drnewcomb wrote:Naffanaffa wrote:Do you know any carrier I can use that is compatible with the phone’s 4g?
In the USA? No. It’s not on AT&T’s whitelist, so they won't allow it. It doesn't have band 13 for use on Verizon. T-Mobile's the most permissive carrier about accepting BYODs.
Thank you so much for the guidance so far, I have learned a lot from this! The shop owner told me I can replace the phone with either KYOCERA KYF37 GRATINA2 4G WIFI KEITAI, o KYOCERA KYF31 GRATINA 4G WIFI KEITAI. He said they are compatible with Sprint’s bands for 4G 26 and 41(main is 25, but phone does not support band 25). so 2/3 bands compatible, excluding main one. Before I proceed with the replacement. Will they work if I buy a SIM/plan with Sprint with decent coverage?
