Forum Discussion
Roaming Violation
I got a text from the number 456, saying that i had been roaming off network which violates some T-Mobile terms and conditions and if i dont stop, my line will be cancelled…. I live in Alaska and I j...
I am also receiving this violation warning message. I understand that it is due to roaming off the GCI partner network towers. I just recently moved to T-Mobile after dealing with horrendous Customer Service from AT&T. Even the I now understand the issue, I still have some concerns.
I work a rotational job in Prudhoe Bay Alaska (work 3 weeks in Alaska and then 3 weeks off in Utah). So before I switched to T-Mobile, I checked the coverage map on T-Mobile's website. The coverage map clearly highlights Prudhoe Bay in pink (Falsely claiming that T-Mobile provides service). If you zoom in on the map, the color changes from pink to pink with blue diagonal lines (denoting this as a partner network), and nowhere on that page will you see that this is a data roaming area. That is a blatant false advertisement.
Customer service has been very helpful/kind/courteous (very appreciative of that). Of course the suggestion is to turn Data Roaming off. The problem with that is my Data Roaming on my Iphone 12 has never been on. It automatically connects to GCI anyway. Airplane mode or just turning off cellular service should do the trick…..we will see.
