Stuck on 1 bar in my San Diego home? What to do?

timeworkair wrote:

Coverage map at my address says 5G Ultra Capacity. I have never been able to get more than one bar, meaning I can't even stream standard definition movies on Netflix/YouTube. Have been living here for months now & want to know if it will always be this way or is there something I can do to fix this issue? It's so terribly frustrating not to get service where you live

 

When chatting with customer service they say "There's only limited tower within the area. T-Mobile wants to offer as much coverage as possible on our own network, but sometimes we must rely on domestic partners to ensure the widest coverage possible. T-Mobile coordina con estos socios para ofrecer a los clientes conectividad fuera de nuestra red. T-Mobile does not charge an additional fee for this service, but because we do not own these networks, there are limitations to data use and data speeds"

Resetting Network Settings/Switching to 4G does not help

Please call T Mobile Customer Service to get a trouble ticket.

What device are you using?  Sandie go is a fairly dense area which also might play a role in how your device can get a decent enough signal from a tower.  Does your device support 5GUC? 

iPhone's have some of the worst cellular radios in devices available today.  Samsung isn't much better.  OnePlus devices tend to perform better in places with lower reception.  

Oddly enough, looking at cellmapper, towers are quite dense west of I-5, especially once you hit 11th Ave.  at least on LTE.  It looks like there hasn't been much crowd sourcing on 5G in the area over the past year.  Also, coverage spreads out a lot, east of I-5.

https://www.cellmapper.net/map?MCC=310&MNC=260&type=NR&latitude=32.71326035660104&longitude=-117.14995227297624&zoom=16.942664574111532&showTowers=true&showIcons=true&showTowerLabels=true&clusterEnabled=true&tilesEnabled=true&showOrphans=false&showNoFrequencyOnly=false&showFrequencyOnly=false&showBandwidthOnly=false&DateFilterType=Last&showHex=false&showVerifiedOnly=false&showUnverifiedOnly=false&showLTECAOnly=false&showENDCOnly=false&showBand=0&showSectorColours=true&mapType=roadmap&darkMode=false&imperialUnits=false

When we first started using T-Mobile their connection was pretty good on any given day and time, not anymore! The last month around 5:00 PM forward everything slows to a snails pace. Getting any type of connection is slim to none. Was about to call and complain, seek answers (again), but saw your post and decided to add my comments. Apparently the company has not been able to keep up with their promises and overwhelming customer base. Know many who have moved on to other companies and won't touch T-Mobile even if it was free. It's sad that things have literally gone down hill and no solve is in sight. I've called, communicated and spoken to various tech's and customer service rep's, all nice, but no remedy except waiting for answers that never come. I'm done trying, think it's time for new service. 

On an S22, run #*0011#, select 1

You'll get a diagnostic screen which will show what youre really connected to

Eg. Mine shows nr5g , nr_band,41, nr_bw 100

This is a picture of my neighborhood in Oregon from T-Mobile’s coverage map.  

Note that I'm supposed to be getting super-duper extra special 5G service.  That's what I'm paying for anyway.

This is a picture of the service T-Mobile delivers:

I have to have a CellSpot in my living room to get better than this.  If my internet goes down, I don't have enough service to MAKE A PHONE CALL.  I have to walk 800 yds to the end of the street before I can do that.

I paid off my phones today...at a store.  Now I have to wait 24 hours before my phones can be carrier unlocked and I can start auditioning new carriers.  I tried to do this on line but I wanted an email receipt that I can print  & use as evidence when T-Mobile's crackerjack IT operation screws up my payment.

No dice… apparently T-Mobile online customer support doesn’t know what “email” is.

I was a Sprint customer for 30 years.  T-Mobile has replaced a company/service I was actually happy to use with a near daily dose of psychic pain.  Their stupidity and incompetence just boggle my mind.

I’ll give up my cell phone before signing up with T-Mobile ever again.