Forum Discussion
Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"
I'll try to be brief, but have a bit of data to share. First, let me state that T-Mobile supports reps are super nice, BUT cannot think outside of the narrow box they are trained in and really can't ...
BBB escalation will get you a bit more than the typical locals, but I have had your message of “we can't guarantee coverage in all areas” often.
I’d almost recommend taking a ‘drive by’ the tower (½ mile away?) and taking a ‘test’.
and similarly network readings.
I did mention above that it took me a CPUC written complaint to get T-Mobile to ‘fix’ the 0.3Mbps 5G service, along with a BBB escalation. 8 months .
Then, after publishing the written response, it was fixed in 1 month. Press them on the issue - tell them you have full bars, but effectively unusable service. 5G 'should be' +100Mbps (according to past reps). 1Mbps at ½ mile is pretty bad, especially with good power level, and usable SINR.
Why I mention microwave … I'm in a suburban area, the local tower here is microwave. A 'bump' (wind, or other) can move these a bit out of alignment - or … something comes in between. For the amount of spectrum available and signal, your results (2 weeks ago) were decent.
fireguy_6364 wrote:Part1of2 wrote:I don't think this is what is happening to me. My issues has been going on for a few days and I have full bars LTE or 2 bars 5G with strong signal and can't get above 1 Mbps. It is like we are super throttled or something. Hopefully your issue gets resolved soon.
do your speeds improve once you leave your home area by say 5+ miles in any direction?
couple things to keep in mind..carriers usually dont have the full real time status of towers unless they actually own them..which most dont own the actual tower..they must send in tower issue request and then wait for that info to get back to them..same scenario with having someone go out and check them..you might opt to contact TMO through either Facebook or Twitter and have them put in a network ticket for you.
especially seeing as how the other phones on your account in a completely different state are working perfectly fine. so its pointing back at towers/that area
Yes, they do. All of them. As a matter of fact, my wife is about 15 miles from here in town and I asked her to run a speed test from one of the lines having issues here at home.
This is what she got:
Same device, just got home.
I actually don't do Facebook or X, but maybe I will sign up for X just to do this. It's really sad that you can't get support by contacting support.
