Sudden terrible (and strange) data speeds at home, TMo Tells me the towers are "fine"

formercanuck wrote:

BBB escalation will get you a bit more than the typical locals, but I have had your message of “we can't guarantee coverage in all areas” often.

I’d almost recommend taking a ‘drive by’ the tower (½ mile away?) and taking a ‘test’.

and similarly network readings.

I did mention above that it took me a CPUC written complaint to get T-Mobile to ‘fix’ the 0.3Mbps 5G service, along with a BBB escalation.  8 months .

Then, after publishing the written response, it was fixed in 1 month.  Press them on the issue - tell them you have full bars, but effectively unusable service.  5G 'should be' +100Mbps (according to past reps).  1Mbps at ½ mile is pretty bad, especially with good power level, and usable SINR.

 

Why I mention microwave … I'm in a suburban area, the local tower here is microwave.  A 'bump' (wind, or other) can move these a bit out of alignment - or … something comes in between.  For the amount of spectrum available and signal, your results (2 weeks ago) were decent.

 And you are right on the money with this. I apologize, because I was wrong. There is fiber going up that road but that could be for something else because there is a fixed wireless provider that's co-located on that Tower. There are indeed microwave antennas on the tower. Interestingly enough the weekend after it stopped working well was when Ophelia came this way and the wind was blowing like crazy. So your theory is very well plausible. They seem to be taking it a little bit more serious in the X support chat so we will see. I'm not demanding that it be fixed ASAP because I'm realistic but I'm just trying to at least get an acknowledgment that there is something going on and that is going to be looked into. That's all.