T-mobile needs to fix the data issue with Canada

I'm in Vancouver visiting from Seattle. I am connected to Bell with full bars and nothing works. Very odd. Very annoying. 

I spent 1 week in NB, NS and PEI this summer,  and had no issues.  I hVe heard of some data issues with iphones when flying and picking up data afterwards 

I drive across from Maine, and most urban areas fave over 200Mbps.  in the past, I've used service in Quebec,  Eastern Ontario (Ottawa), Southern Ontario (Cobourg through Ft. Erie), and Northern Ontario,  and no issues.  Almost always it was Bell/Telus.   Very hard to roam on Rogers.

People spending money for iPhones/Androids/Phone plans don't need to be checking about all kinds of compatibility. We're not phone/data specialists.

Roaming was on. Full bars. It works everywhere I've ever been on the planet - except Vancouver area. I'm sorry but the data speeds can't be that typically slow in Canada. You can't even load an app to pay by phone to park on the street. We had to connect to Wi-Fi every time we wanted to park at a meter. Nobody's phone we were with worked.

I'm in upstate ny and all I can get is roaming on Canadian cell towers.  Not cool!

tjemartin wrote:

I've been having problems with this issue myself. I have a factory unlocked Samsung A716U1. My phone works flawlessly when in the US, but as soon as I cross the border into Canada, I get no signal and cannot call out or text. However, if I'm connected to a wifi network, I turn on Wifi Calling and my phone works as intended. I don't understand it and it's frustrating.

That sounds like you don't have roaming turned on in your devices Settings.  Roaming must be enabled if you want to have service when leaving the US.

syaoran wrote:

tjemartin wrote:

I've been having problems with this issue myself. I have a factory unlocked Samsung A716U1. My phone works flawlessly when in the US, but as soon as I cross the border into Canada, I get no signal and cannot call out or text. However, if I'm connected to a wifi network, I turn on Wifi Calling and my phone works as intended. I don't understand it and it's frustrating.

That sounds like you don't have roaming turned on in your devices Settings.  Roaming must be enabled if you want to have service when leaving the US.

I have data roaming turned on though. Is there another setting I need to make sure is turned on as well? 

tjemartin wrote:

syaoran wrote:

tjemartin wrote:

I've been having problems with this issue myself. I have a factory unlocked Samsung A716U1. My phone works flawlessly when in the US, but as soon as I cross the border into Canada, I get no signal and cannot call out or text. However, if I'm connected to a wifi network, I turn on Wifi Calling and my phone works as intended. I don't understand it and it's frustrating.

That sounds like you don't have roaming turned on in your devices Settings.  Roaming must be enabled if you want to have service when leaving the US.

I have data roaming turned on though. Is there another setting I need to make sure is turned on as well? 

Contact Customer Care at 611 or reach out to T-Mobile by sending them a DM on Facebook or Twitter to make sure international roaming is enabled on your line. 

Depending on the device you are using.  Canada's roaming partner, Bell/Telus, have a pretty basic network that primarily uses b/n66.  S20 FE's specifically have an issue with Telus due to some poorly deployed technology.  Have you tried manually selecting Bell when roaming in Canada?  That option offers some towers with b/n 7 and 29 connectivity in limited areas.  British Columbia is mostly b/n66 where Ontario has all 3 in cities like Toronto.

Vancouver isn't all of Canada.  All users aren't impacted and that thread was also start more than a year ago.  I have spent close to half of 2021 up in Ontario, Canada with no issues at all. 

Perhaps, but it could be there devices or some other reason.  More than a handful of T-Mobile customers travel north of the border regularly.  If there wasn't a lot, then Canada and Mexico would be add-ons and not included with more plans.  

Bejo16 wrote:

They're definitely having some sort of issue. My husband's data hasn't worked for over 2 months. He's in Toronto.  We have went through all their troubleshooting things via phone call. Calling and texting works fine. Data roaming is on. Nothing has changed just that the data stopped working. 

Last time I was in Toronto, was most of October.  Columbus Day is Canadian Thanksgiving.  I had no issues the whole time I was there.  5G though, isn't included in roaming, so you won't get 5G in Canada, even where available.